Virtual Pharmaceutical Support Representative

Syneos Health; Tampa (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the pharmaceutical industry seeks a Virtual Support Representative to enhance product awareness and assist healthcare providers. The role involves making outbound calls and providing information on patient support programs. Ideal candidates will have strong communication skills and experience in customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

PTO

Sick Leave

Qualifications

• 2+ years in customer service/support or call center operations.
• 1+ years of virtual customer service/support preferred.

Responsibilities

• Conduct outbound calls to healthcare provider offices.
• Drive product awareness and facilitate sample ordering.
• Provide information on patient support programs.

Skills

Communication

Multitasking

Customer Service

Education

High School diploma

Bachelor's degree

Job description

Virtual Pharmaceutical Support Representative

This job posting is no longer active

Updated: April 25, 2025
Location: Tampa, FL, United States
Job ID:9225

Description

We are seeking a proactive and customer-focused Virtual Support Representative to join our team. In this role, you will serve as a product resource support representative, making outbound calls to healthcare provider offices to support staff. Your main goal will be to increase awareness of branded pharmaceutical products, facilitate sampling requests, and guide on co-pay and affordability programs for patients.

You will:

• Conduct outbound calls to healthcare provider offices, focusing on medical assistants, office managers, and support staff.
• Drive product awareness, promote and facilitate sample ordering by guiding office staff through the process.
• Provide clear information on patient support programs, including copay cards and affordability assistance.
• Keep accurate records of interactions in the CRM system.
• Meet or exceed outreach and engagement goals.
• Collaborate with internal teams to ensure consistent messaging and support.
• Maintain compliance standards and patient confidentiality according to company policies.

Minimum requirements:

• High School diploma or equivalent; bachelor’s degree preferred
• 2+ years in customer service/support, call center operations, or related fields
• 1+ years of virtual customer service/support preferred
• Familiarity with healthcare environment is a plus
• Strong communication skills, able to convey complex information clearly
• Ability to multitask and work efficiently in a fast-paced environment
• Initiative, self-motivated, performance-driven

At Syneos Health, we are committed to diversity, inclusion, and authenticity. We encourage applicants with transferable skills and those who may not meet every requirement to apply. Join our Talent Network to stay connected for future opportunities.

Why Syneos Health? We offer a challenging, fast-paced environment with resources and autonomy to succeed. Our broad partnerships create diverse career paths. Join us and contribute to improving patients’ lives worldwide.

Syneos Health is an equal opportunity employer and complies with all applicable laws. We encourage vaccination and provide benefits including medical, dental, vision, 401k match, PTO, and sick leave. Work here matters — every day, we work to bring therapies to patients in need.