Virtual Patient Support Specialist

Syneos Health, Inc.; Charlotte (NC); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, and

Job summary

Syneos Health, Inc. is seeking a patient‑focused support professional for a virtual pharmaceutical contact center role.

You will assist patients, caregivers, healthcare providers, and clinic staff across calls, emails, and other channels, delivering timely, accurate, and empathetic service. Responsibilities include responding to inquiries, documenting interactions, and escalating complex issues while complying with privacy and regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in customer service, call center operations, or related field (patient assistance, benefits investigation, insurance, reimbursement or pharmacy benefits).
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences.
• Flexibility to work adjusted schedules or additional hours, as needed.
• Bachelor’s degree and healthcare industry experience are a plus; bilingual in Spanish and English is a plus.

Responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner.
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication.
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary.
• Accurately document patient interactions and maintain detailed records within the contact center system.
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations.

Skills

Active listening

Empathy

Clear communication

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM software

Job description

Description

You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels.

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

You are a great fit if you have…

• High school diploma or equivalent required
• 1–3 years of experience in customer service, call center operations, or a related field (patient assistance, benefits investigation, insurance, reimbursement or pharmacy benefits)
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

We would love for you to have…

• Bachelor’s degree
• Experience within the pharmaceutical, healthcare, or life sciences industry
• Bilingual in Spanish and English (written and verbal)

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

The hourly pay for this position ranges from $20-23.50/hr. The range represents the anticipated low and high of the Syneos Health range for this position. Actual pay will vary based based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a bonus based on company and / or individual performance.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.