Virtual Patient Services Coordinator

A-Line Staffing Solutions LLC; Richardson (TX); Remote; USD 34,000 - 46,000; Full time

Job summary

A-Line Staffing Solutions LLC is seeking a Virtual Patient Services Coordinator to work from home, supporting telemedicine and virtual care services as a remote extension of the clinic front desk.

You will welcome patients, handle registration and scheduling, collect co-pays, and coordinate patient communications with clinicians and staff to ensure smooth virtual visits and timely follow-ups.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office or receptionist experience with insurance forms and scheduling software.
• Proficiency with computer systems and Microsoft Office applications (Outlook, Word, Excel).
• Knowledge of scheduling processes and practice personnel is preferred.
• Experience with electronic medical records, telemedicine platforms, call-center workflows, or oncology practice operations is preferred.

Responsibilities

• Greet patients in the virtual care environment and complete virtual check-in.
• Coordinate registration, scheduling, and front-office activities across supported markets.
• Collect co-pays and outstanding balances and provide receipts.
• Support telemedicine visit readiness and assist with connecting to approved platforms.
• Schedule future virtual care appointments and in-clinic follow-up visits as ordered by providers.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Remote work adaptability

Education

High school diploma or equivalent

Tools

MS Office

Scheduling software

EMR systems

Job description

POSITION PURPOSE

Provide coordinated, patient-centered administrative support for telemedicine and virtual care services while serving as a remote extension of the clinic front desk.

Position Summary

The Virtual Patient Services Coordinator (Virtual PSC) is a key member of the Virtual Care team and serves as a remote extension of the clinic front desk. Working from home, the Virtual PSC professionally welcomes patients to virtual care visits, completes registration and check-in activities, collects co-pays and outstanding balances, supports telemedicine visit readiness, and schedules future virtual and in-clinic appointments as ordered. The role coordinates patient-facing administrative activities and communication among patients, caregivers, providers, clinical staff, and clinic teams to support seamless virtual care encounters. The Virtual PSC supports and adheres to the Compliance Program, including the Code of Ethics and Business Standards, Shared Values, and applicable organizational policies.

Scope

Professionally greets and welcomes patients and their friends or family members in the virtual care environment. Answers, screens, and directs incoming calls and electronic communications to appropriate personnel, relays messages between patients and clinical staff, and supports telemedicine, registration, scheduling, and front-office workflows across supported markets.

Essential Duties and Responsibilities

Virtual Visit Support and Patient Experience

• Greet patients and visitors to the virtual care environment promptly, courteously, and professionally; complete virtual check-in and notify the care team of patient arrival.
• Conduct patient outreach before scheduled visits to support appointment preparation and visit readiness.
• Assist patients with connecting to approved telehealth platforms, explain virtual visit expectations in clear language, troubleshoot basic access concerns, and elevate technical issues as appropriate.
• Monitor virtual appointment flow, support timely patient rooming, and coordinate communication regarding delays, appointment concerns, or barriers to visit completion.
• Provide compassionate, patient-centered service and build rapport with patients and caregivers.

Registration, Insurance, and Payment Collection

• Provide and explain required forms; collect and review forms for completeness and route, scan, or file documentation according to established procedures.
• Verify and update patient demographic, contact, and insurance information in the designated system; scan or copy updated insurance cards as needed.
• Collect co-pays and outstanding balances and provide receipts in accordance with established workflows.
• Confirm required documentation, insurance approvals, and authorizations are available before appointments, according to established workflows.
• Maintain accurate and complete patient information in the electronic medical record and other designated systems.

Scheduling and Appointment Coordination

• Schedule future virtual care appointments and in-clinic follow-up care as ordered by the physician or other authorized provider.
• Schedule, reschedule, and cancel patient appointments; document cancellations and missed appointments, notify appropriate staff, and enter notes in the patient chart according to procedure.
• Schedule approved CT scans and PET scans after insurance approval is confirmed.
• Assist with coordinating patient visits across supported regional markets and clinic locations.

Patient Communication and Administrative Support

• Answer telephone calls and electronic communications promptly and professionally; screen and respond to routine questions, route communications to appropriate personnel, or take thorough messages.
• Relay messages accurately and timely between patients and clinical teams, and contact or page clinic personnel as appropriate.
• Maintain chart messages, work queues, and assigned administrative tasks within established timeframes.
• Provide general administrative support, including scrolling, filing, copying, preparing forms, and routing documentation to the appropriate department or personnel.
• Maintain an adequate and legible supply of forms and office supplies required for daily activities.
• Collaborate with virtual providers, medical assistants, nurses, advanced practice providers, schedulers, and clinic teams to support patient access and provider efficiency.
• Perform other duties as requested or assigned, including typing memos or forms as needed.

Compliance, Quality, and Training

• Maintain patient confidentiality and comply with HIPAA, state and federal requirements, and organizational policies governing patient records and information.
• Follow established workflows, quality standards, service expectations, and performance requirements.
• Support the Compliance Program, Code of Ethics and Business Standards, and Shared Values.
• Successfully complete required e-learning courses within 90 days of entering the position and complete ongoing required training and competency activities.
• Promote a positive patient experience through accurate, timely, and professional interactions.

Minimum Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office or receptionist experience involving insurance forms and scheduling software required.
• Proficiency with computer systems and Microsoft Office applications, including Outlook, Word, and Excel, required.
• Knowledge of practice personnel, daily routines, and scheduling processes preferred.
• Experience with electronic medical records, telemedicine platforms, call-center workflows, or oncology practice operations preferred.
• Knowledge, Skills, and Abilities Strong customer service, verbal communication, and written communication skills.

Knowledge, Skills, and Abilities

Strong customer service, verbal communication, and written communication skills. Ability to organize work, manage multiple priorities, and maintain accuracy in a fast-paced healthcare environment. Ability to work independently in a remote environment while maintaining productivity, accountability, attendance, and reliability. Adaptability and flexibility in response to shifting priorities, changing workflows, and multiple demands. Commitment to high standards of performance, efficiency, quality, and service excellence. Effective problem-solving and critical-thinking skills, including the ability to identify barriers and seek timely resolution. Ability to collaborate effectively with remote and clinic-based teams across multiple disciplines and regions. High attention to detail and commitment to complete, accurate documentation.

Physical Demands

The physical demands described are representative of those that must be met to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals to perform essential functions. The employee is regularly required to sit or stand, use a computer and telephone, talk, hear, and perform work requiring manual and finger dexterity and eye-hand coordination. The position requires corrected vision and hearing within a normal range. During on-site training or support, the employee may be required to stand or walk for extended periods and occasionally lift or carry items weighing up to 40 pounds.

Work Environment

This is a work-from-home position and may require on-site visits for training, support, or operational needs. Remote work requires frequent use of computer systems, telephones, video-conferencing platforms, telemedicine applications, and electronic medical records, with extensive patient and care-team communication throughout the workday. When working in a clinic, the environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology and hematology clinic. The role may require in-person interaction with coworkers, management, patients, caregivers, or other clients and minimal automobile travel to office or clinic sites.

Suggested Success Measures

Telemedicine appointment completion and successful connection support. Timely patient check-in, rooming, and visit readiness. Accuracy and timeliness of registration, scheduling, chart messages, and work-queue activities. Co-pay and balance collection performance. Patient satisfaction and service excellence. Attendance, reliability, productivity, and accountability. Compliance with organizational quality, privacy, training, and operational standards.