Virtual Online Consultant: Client Support & Upsell

GulfStream Media UAE; Washington; Remote; USD 14,000 - 17,000; Full time

Job summary

GulfStream Media UAE is seeking an Online Consultant to provide virtual guidance and support to clients on our online platform. You will use your communication skills and knowledge of our products to assist customers with inquiries, provide technical support, and offer solutions.

This is a contract position with a salary of $1,400 per month, based in Washington. You will communicate with clients through online channels, understand needs, troubleshoot issues, educate on features, and maintain

Qualifications

• Fluent English with strong written and verbal skills.
• Experience in a customer service or sales role preferred.
• Able to work independently in a fast-paced environment.
• Familiarity with online platforms and tools is a plus.

Responsibilities

• Communicate with clients through online channels (chat, email, video).
• Understand customer needs and provide appropriate solutions.
• Troubleshoot technical issues and escalate as needed.
• Educate clients on product features and benefits.
• Maintain accurate records of interactions and transactions.
• Identify opportunities for upselling and cross-selling based on customer needs.

Skills

Fluent English

Customer service experience

Problem solving

Independence

Online platforms

Job description

GulfStream Media UAE is seeking an Online Consultant to provide virtual guidance and support to clients on our online platform. You will use your communication skills and knowledge of our products to assist customers with inquiries, provide technical support, and offer solutions.

This is a contract position with a salary of $1,400 per month, based in Washington. You will communicate with clients through online channels, understand needs, troubleshoot issues, educate on features, and maintain