Virtual Hotel & Cruise Reservation Specialist

Wanderwell Collective; New York (NY); Remote; USD 40,000 - 65,000; Full time

Job summary

Wanderwell Collective in the United States invites an enthusiastic Remote Hotel & Cruise Reservation Specialist to join our travel team. You will assist clients in researching, planning, and booking cruises, hotels, and vacation packages while delivering top-tier service.

Ideal candidates are travel-loving, customer-focused, and able to work independently from home. Strong communication helps you handle inquiries, modifications, and cancellations.

Qualifications

• Must be 18+ and legally authorized to work in the U.S.
• Excellent communication and customer service skills.
• Ability to work independently and learn new software.
• Experience in travel or sales is a plus but not required.

Responsibilities

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
• Provide expert recommendations based on clients' travel preferences and budgets.
• Collaborate with top travel suppliers to secure the best deals and promotions.
• Stay updated on the latest industry trends, travel policies, and exclusive offers.
• Handle client inquiries, modifications, and cancellations professionally and efficiently.
• Maintain accurate records of bookings and client interactions.
• Attend training sessions and supplier webinars to enhance knowledge.

Skills

Strong communication

Customer service

Passion for travel

Self-motivated

Online booking systems

Tools

GDS systems

Job description

Remote Hotel & Cruise Reservation Specialist

Location: Remote (U.S.)

About Us

We are a trusted travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in planning unforgettable vacations, offering cruises, hotels, vacation homes, all-inclusive resorts, and more.

Job Description

We are seeking a detail-oriented and customer focused Remote Hotel & Cruise Reservation Specialist to join our team. In this role, you will assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible.

Responsibilities

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
• Provide expert recommendations based on clients' travel preferences and budgets.
• Collaborate with top travel suppliers to secure the best deals and promotions.
• Stay updated on the latest industry trends, travel policies, and exclusive offers.
• Handle client inquiries, modifications, and cancellations professionally and efficiently.
• Maintain accurate records of bookings and client interactions.
• Attend training sessions and supplier webinars to enhance knowledge.

Qualifications

• Must be 18+ and legally authorized to work in the U.S.
• Strong communication and customer service skills.
• Passion for travel and helping others plan unforgettable experiences.
• Self-motivated with the ability to work independently.
• Comfortable using online booking systems and learning new software.
• Previous experience in customer service or sales is a plus but not required.