Virtual Health Support Tech

Piedmont; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Piedmont Healthcare is seeking an ITIS Field Services professional to support telehealth applications, hardware and peripherals. The role involves analytical, technical and administrative work in planning, installation and support of virtual health solutions.

You will communicate with end users, gather requirements, schedule work, and train on hardware and some software. On-call support is required 24x7 to resolve issues efficiently.

Qualifications

• 1 year of work experience in IS Field Services required.

Responsibilities

• Plan, install and support new and existing virtual health applications, devices and peripherals.
• Communicate with end users to determine needs, schedule work and provide basic training on hardware and some software.
• Provide Tier 1 on-call support in a 24x7 environment, diagnosing and resolving hardware and application-related problems.

Education

H.S. Diploma or GED Required

Associate's Degree in IT field Preferred

Job description

Overview

At Piedmont Healthcare, you\'ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients\' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate