VIRTUAL HEALTH BUSINESS ANALYST

CO2000 H. Lee Moffitt Cancer Center and Research Institute, Inc.; United States; On-site; USD 95,000 - 120,000; Full time

Job summary

Moffitt Cancer Center and Research Institute, Inc. seeks a Virtual Health Business Analyst to collaborate with teams, capture requirements, and translate them into functional specs and tests for virtual health solutions.

The VHBA will design reports, support end users, and ensure delivery aligns with patient, provider, and staff needs. Strong SDLC and communication skills are essential for success.

Qualifications

• Bachelor’s degree required; 5 years directly related work experience may substitute.
• Minimum five years in IT analyzing and documenting business, stakeholder, functional and non-functional requirements.
• Associate’s with two extra years IT systems support plus five years of analysis may substitute a Bachelor's.
• High School + four years IT systems support plus five years of analysis may substitute a Bachelor's.
• Minimum three years IT or Business Project analysis/ Testing experience.

Responsibilities

• Partners with users and IT teams to capture business context and needs.
• Develops business, user and software requirements (functional and non-functional).
• Establishes traceability of requirements to support the business vision.
• Executes elicitation techniques (interviews, workshops, surveys, prototypes).
• Communicates between business domain users and developers/testing personnel.
• Reviews ideas and elevates features for future development.
• Adheres to SDLC and improves organizational maturity.
• Designs Virtual Health solutions including reports/dashboards.
• Responds to ad-hoc data requests with extracts and reports.
• Performs data quality assurance and audits.
• Monitors service quality and vendor compliance.
• Tracks account usage for clinicians, patients and families.

Skills

Requirements gathering

SDLC

Business analysis

IT project experience

Stakeholder analysis

Facilitation

Education

Bachelor’s degree in IS/CS/Healthcare

Associate’s degree + 7 years total IT experience

High School diploma + 9 years IT experience

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary Position Highlights

The Virtual Health Business Analyst (VHBA) collaborates with Moffitt team members to leverage virtual health technologies in delivering care and analyzing high level business requirements. The VHBA will create functional specifications and report documentation to define how applications will behave based on customer needs. He/she will provide guidance in defining system and process requirements that promote exceptional patient, provider and staff experience. In addition, this team member will contribute to end user support and technical education to optimize adoption of these technologies. The VHBA will collect and analyze information to formulate the scope and objectives of technology solutions. They build user stories, translate stories into functional, technical requirements and acceptance criteria, scope technical and training documentation and ensuring products are delivered error free according to user requirements. They can easily translate requirements into test plans and work with all business owners through all stages of the software development life cycle.

Responsibilities

• Partners with internal and external users (e.g., team members, leadership, patients) and IT teams to capture context – problem, current state, desired future state, objectives, business needs and impacted user groups
• Develops requirements (business, user and software requirements - functional and non-functional).
• Establishes traceability of business and functional requirements in support the business vision.
• Responsible for executing elicitation techniques such as interviews, facilitated workshops, focus groups, observation, documentation study and surveys, and exploratory prototypes.
• Plays a critical communications role by interacting with user (business domain) and with developers and testing personnel (technical domain).
• Review feature "Ideas" from internal and external sources then elevate features internally, for future development.
• Adhere to SDLC, software development life cycle, and work with management to continue to improve organizational maturity.
• Designs and develops effective Virtual Health solutions that may include reports and dashboards using available tools
• Timely respond ad-hoc data requests from Moffitt data users by performing data extracts, queries, creating reports, fixing identified data issues, addressing technical questions.
• Performs data accuracy audits, data quality assurance and quality review procedures
• Monitor quality and compliance of services to ensure excellence in service to patients and clinicians.
• Investigates and follows up with functional areas to monitor vendors practices are compliant while bringing quality and value.
• Monitor that corrective action plans are cured timely and effectively and report accordingly.
• Track existing account usage for clinicians, patients and families to deliver virtual health services in line with Moffitt branded experiences.

Credentials and Experience

• Bachelor’s Degree in Information Systems, Computer Science, Design, Health care or related field required. **5 years of directly related work experience may be considered in lieu of a specialized Bachelor’s degree.
• Minimum of five (5) years experience with: Working in Information Technology analyzing and documenting business, stakeholder, functional and non-functional technical requirements in support of strategic and/or operational initiatives and projects.
• - OR - * Associate's with an additional two (2) years IT systems support plus the five (5) years (for a total of 7 years) systems support and analysis may be considered "in lieu of" an Bachelor's degree.
• - OR - * High School diploma/GED with an additional four (4) years IT systems support plus the five (5) years (for a total of 9 years) systems support and analysis may be considered "in lieu of" an Bachelor's degree.
• Minimum of three(3) years of experience with: IT or Business Project role for analysis, development, and testing.
• Proficient in requirements gathering methodologies and the SDLC.
• Minimum of two (2) years of experience with: Facilitating sessions using techniques to help define scope and requirements of medium to large projects that may cross 2 or more business and technical domains.

Preferred

• Experience supporting consumer facing products.
• Demonstrated knowledge of program support, informational architecture and ongoing product optimization.

Salary Range

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Read more information about yourEEO rights under the law.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.