Virtual Desktop Infrastructure Engineer

Ivory Cloud, LLC; Rockville (MD); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary with bonus资格

401(k) with company matching

Medical, dental, and vision insurance

Paid Time Off

Training and certification expense-rei

Flexible work arrangements

Mentor program

Team-building and social activities

Job summary

IvoryCloud is seeking a seasoned VDI engineer to deploy, manage, and optimize VMware Horizon and vSphere-based desktop infrastructure for RRMC operations. You will work with cross-functional teams to ensure secure, reliable access for 500+ VPN users while coordinating deployments and upgrades.

The role requires an active TS/SCI clearance, a Bachelor's in a technical field, and 5+ years of VDI experience. On-site presence in Blue Ridge Summit, PA is required per contract terms.

Qualifications

• Active TS/SCI clearance at time of application.
• In-office five days a week in Blue Ridge Summit, PA, with onboarding in the IvoryCloud office.
• Bachelor’s degree in IT/CS/Cybersecurity or related field.
• 5+ years of hands-on VDI implementation and administration experience.
• Experience in DoD or federal environments strongly preferred.

Responsibilities

• Deploy, engineer, configure, and maintain VMware-based VDI supporting RRMC operations.
• Support VDI environments serving 500+ desktop and VPN users across networks.
• Plan, test, coordinate, schedule, and execute VDI deployments and upgrades.
• Maintain, optimize, and troubleshoot VDI systems for performance and security.
• Collaborate with admins, network engineers, and cybersecurity teams for compliance.
• Lead components of major system installations and lifecycle refreshes.
• Interface with vendors to troubleshoot outages and performance issues.
• Respond to incidents and changes via Remedy ticketing system.
• Develop and maintain TTPs and Disaster Recovery plans.
• Develop and maintain a VDI knowledge base (SharePoint).
• Provide guidance and support to Tier 2 Desktop Support and end users.

Skills

VMware Horizon 8.x

VMware vSphere

Windows OS & user profiles

Networking fundamentals

VPNs

VDI image lifecycle management

Troubleshooting & root cause analysis

Documentation of configurations

Cybersecurity IA requirements

Technical communication

Independent work & cross-team collab

Education

Bachelor’s degree in IT/Computer Science/Cybersecurity

Job description

• Active TS/SCI Clearance (Required at time of application).
• Candidate must be in-office five days a week located in Blue Ridge Summit, PA.
• Upon position acceptance, candidate must be able to come into the IvoryCloud office to complete onboarding paperwork, verify identification, and pick up equipment.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.

Experience

• 5+ years of hands-on Virtual Desktop Infrastructure (VDI) implementation and administration experience.
• Demonstrated experience designing, deploying, and supporting enterprise-scale VDI environments (500+ users).
• Experience supporting VMware-based virtualization environments in secure or federal environments.
• Experience working with multiple network enclaves and VPN-supported desktop infrastructures.
• Experience supporting classified or DoD environments is strongly preferred.

Responsibilities

• Deploy, engineer, configure, and maintain VMware-based Virtual Desktop Infrastructure supporting RRMC operations.
• Support VDI environments serving 500+ desktop and VPN users across multiple networks.
• Perform planning, testing, coordination, scheduling, and execution of VDI deployments and upgrades.
• Maintain, optimize, and troubleshoot VDI systems to ensure performance, availability, and security.
• Collaborate with system administrators, network engineers, and cybersecurity teams to ensure compliance with security requirements and best practices.
• Participate in and lead components of major system installations, upgrades, and lifecycle refresh efforts.
• Interface with vendors to troubleshoot outages, performance degradation, and technical issues.
• Respond to escalated technical incidents and change requests via Remedy ticketing system.
• Develop, document, and maintain Techniques, Tactics, and Procedures (TTPs) and Disaster Recovery plans.
• Develop and maintain a VDI knowledge base and documentation repository (SharePoint).
• Provide guidance, training, and technical support to Tier 2 Desktop Support, Help Desk staff, and end users.
• Participate in special projects and continuous improvement initiatives as required.

Required Skills

• Advanced expertise withVMware Horizon (8.x)andVMware vSphereenvironments.
• Strong understanding of Windows desktop operating systems, user profile management, and application delivery in virtualized environments.
• Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, load balancing, and VPNs as they relate to VDI.
• Experience managing VDI image lifecycle, patching, updates, and performance optimization.
• Strong troubleshooting skills, including log analysis and root-cause identification.
• Experience documenting configurations, system changes, and standard operating procedures.
• Familiarity with cybersecurity policies, IA requirements, and secure configuration practices for virtual environments.
• Strong communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to work independently while collaborating effectively across multidisciplinary teams.

Certifications

• VMware Horizon 8.x Professional (Required upon 6 months of hire).
• VMware Certified Professional – Desktop Management (2023) (Required upon 6 months of hire).

About IvoryCloud

IvoryCloud is a purpose-driven enterprise. We go to work every day driven to achieve for our customers, learn and master new skills, and take ownership in growing those around us. Through this purpose, we deliver outstanding, innovative, and high-quality work. We are building our team with a relentless focus on bettering our customers, building personal capability, and investing in the success of others.

You are purpose-driven if the following describes you:

• Driven by team and personal excellence.
• Committed to becoming a Subject Matter Expert in your role.
• A flexible thinker who solves problems using both linear and non-linear approaches.
• Excited to be part of a growing company and committed to helping it grow.

We offer a competitive benefits package including, but not limited to:

• Competitive salary with performance-based bonus opportunities
• Competitive Paid Time Off
• Training and certification opportunities eligible for expense reimbursement
• 401(k) with company matching
• Medical, dental, and vision insurance
• Flexible spending accounts
• Flexible work arrangements as permitted by contract requirements
• Mentor program to support professional and personal development
• Team-building and social activities

IvoryCloud is anEqual Opportunity Employer (EEO).