Virtual Desktop Infrastructure Engineer

Command Cyber Solutions, LLC; Liberty (PA); On-site; USD 170,000 - 185,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plan

Disability insurance

Job summary

Command Cyber Solutions, LLC is seeking a Virtual Desktop Infrastructure Engineer to design, implement, and support VMware-based desktop environments at RRMC. The role focuses on secure, high-performance VDI services for 500+ users, with lifecycle management and adherence to cybersecurity requirements.

You will collaborate with system admins, network and security teams, deploy updates, maintain VDI images, and create documentation, procedures, and disaster recovery plans.

Qualifications

• Bachelor's degree in IT/CS or cybersecurity related field.
• Active TS/SCI clearance with polygraph.
• VMware Horizon 8.x Professional and VMware Certified Professional - Desktop Management 2023.
• Minimum 5 years of VDI implementation and administration experience.
• Experience designing, configuring, and supporting enterprise virtualization for desktops and VPN.

Responsibilities

• Deploy VMware/VDI infrastructure across engineering, planning, testing and scheduling.
• Implement VDI for 500+ desktops and VPN users on multiple networks.
• Lead network upgrade projects and coordinate vendor resolutions during outages.
• Develop testing strategies and document results.
• Provide Tier 2 support and training to Help Desk and end-users.
• Respond to incidents and change requests to implement standard changes.
• Maintain knowledge of hardware/software and participate in special projects.
• Develop TTPs and Disaster Recovery plans.
• Maintain VDI knowledge base on SharePoint.
• Collaborate with system, network and cybersecurity teams on end-to-end VDI operations.

Skills

VDI implementation

VMware Horizon

Windows desktop

Networking basics

Cybersecurity compliance

Troubleshooting VDI

Documentation & SOPs

Cross-team collaboration

Capacity planning

End-user support

Education

Bachelor's degree in IT, CS or Cybersecurity

Tools

VMware Horizon

VMware vSphere

SharePoint

Job description

Position Title: Virtual Desktop Infrastructure Engineer

Location: Raven Rock Mountain Complex

Clearance: ***Active TS/SCI Required***

Salary: $170,000.00 - $185,000.00

Position Summary:

The Virtual Desktop Infrastructure Engineer (VDI) will provide technical expertise and operational support for VDI environment supporting RRMC operations. Responsible for maintaining, optimizing, and troubleshooting all VDI systems to ensure reliable, secure, and high-performance virtual desktop services for end users. VDI Engineer will support deployment, configuration, updates, and lifecycle management of VMware while ensuring compliance with cybersecurity requirements. Collaborates with system administrators, network teams, and cybersecurity personnel to implement best practices, resolve system issues, and enhance the overall virtual desktop experience for RRMC customers.

Essential Duties & Responsibilities:

• Deploy VMware/VDI infrastructure including engineering, planning, testing, coordinating and scheduling.
• Implement Virtual Desktop Infrastructure (VDI) in an environment with 500+ desktop and VPN users on 3 different networks.
• Participate in and lead aspects of major network installations and upgrades.
• Interface with vendors to ensure resolution during network outages or periods of reduced performance.
• Develop and implement testing strategies and document results.
• Respond to escalated requests for technical assistance
• Provide advice and training to Tier 2 desktop support, Help Desk, and end-users.
• Respond to Remedy incident and change request tickets to implement standard level changes and troubleshoots/ resolve incidents/problems.
• Maintain current knowledge of relevant hardware and software applications as assigned.
• Participate in special projects as required.
• Develop/Document Techniques, Tactics & Procedures (TTPs) and Disaster Recovery plans.
• Develop and maintain a VDI Knowledge database on SharePoint.
• Interface with industry and other Government agencies to develop best practices in VDI implementations and deployments.

Education, Certification & Experience Requirements:

Education:

• A bachelor's degree in IT, Computer Science or Cybersecurity related field

Certifications:

• VMware Horizon 8.x Professional.
• VMware Certified Professional - Desktop Management 2023.

Experience:

• Minimum 5 years of VDI implementation and administration experience.
• Expertise in designing, configuring, and supporting enterprise virtualization technologies for desktop and VPN.

Knowledge, Skills & Abilities:

• Knowledge on Virtual Desktop Infrastructure technologies such as VMware Horizon, VMware vSphere, and related virtualization components.
• Windows desktop operating systems, user profile management, and application delivery in virtual environments.
• Networking fundamentals include TCP/IP, DNS, DHCP, and load balancing as they relate to VDI operations.
• Cybersecurity requirements, IA policies, and secure configuration practices for virtualized systems.
• Configuring, deploying, and troubleshooting VDI environments, including virtual desktops, application pools, and connection servers.
• Monitoring system performance, analyzing logs, and identifying root causes of VDI-related issues.
• Managing updates, patches, and lifecycle maintenance for VDI images and virtual machines.
• Documenting system changes, configurations, and standard operating procedures.
• Work collaboratively with system, network, and cybersecurity teams to support end-to-end VDI operations.
• Provide timely technical support, resolve escalated user issues, and ensure consistent end-user experience.
• Plan and implement enhancements, capacity upgrades, and optimization efforts within the VDI environment.
• Communicate technical information clearly to both technical and non-technical stakeholders.

Why Join Command Cyber Solutions:

We recognize that our success begins with our people. We are dedicated to fostering a professional, collaborative, and growth-oriented environment where employees are empowered to excel and advance their careers, CCS offers opportunities to contribute to high-impact federal initiatives, supported by robust professional development programs, competitive compensation, comprehensive benefits, and flexible work arrangements. We prioritize investing in our workforce, ensuring each team member has the resources, support, and career pathways to achieve long-term success while delivering meaningful results for our clients.

Culture:

At CCS, you’ll be a part of a team that genuinely supports one another and where leadership is invested in the well-being and success of every employee. We foster a work culture where people are valued for who they are, not just what they do, and where your career goals are taken seriously. You’ll be encouraged to grow through mentorship, hands‑on experience, and access to continued learning opportunities that align with your aspirations. Whether you’re looking to deepen your expertise, earn new certifications, or take on leadership roles, CCS provides the environment and support to help you get there. Leadership is approachable, collaboration is natural, and success is shared. At CCS, you’re not just joining a company; you’re joining a community committed to your growth and success.

Benefits:

We offer a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Our offerings include medical and prescription drug plans, dental coverage, group life insurance, and options for supplemental life insurance to provide additional protection. We also provide short-term and long-term disability insurance, flexible spending accounts, and employee assistance programs to help employees manage personal and professional needs. Our package also includes identity theft protection and a competitive 401(k) retirement savings plan with company contributions, giving employees valuable resources to protect their future and achieve long-term financial goals.

EEO Statement:

Command Cyber Solutions, LLC is an equal opportunity employer. Command Cyber solutions, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

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