Virtual Delivery Onboarding Representative

Peak Credit Union; United States; Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Paid holidays

Job summary

Peak Credit Union is seeking a Virtual Delivery Onboarding Representative for a remote role open to candidates in WA or OR. You will open digital memberships, conduct proactive outreach, and identify opportunities for loans, deposits, and other services, supporting members who engage digitally or cannot visit branches.

Responsibilities include onboarding members, cross-selling financial products, and collaborating with Lending and Investments teams while ensuring regulatory compliance.

Qualifications

• Minimum one year experience in customer service and sales within a financial services or retail environment.
• Experience working in a lending environment and opening new accounts.
• Bachelor’s degree in Business, Finance, or a related field.

Responsibilities

• Opens new consumer and small business accounts through digital platforms, ensuring a seamless onboarding experience.
• Identifies lending opportunities for consumers and refers small business lending to the Virtual Delivery Officer.
• Conducts proactive outbound calls to engage members and indirect members.
• Onboards new and indirect members to digital accounts, assisting with setup and service needs.
• Cross-sells products and services aligned with members’ evolving financial needs and develops follow-up plans.
• Leverages digital tools to communicate via members’ preferred channels.
• Interviews members to maximize sales and service opportunities for loans, deposits, and other financial services.
• Communicates benefits of digital and traditional financial services, overcoming objections.
• Fosters long-term relationships with members through follow-up across channels to build future sales pipelines.
• Provides support to members who cannot visit a branch, facilitating digital account maintenance.
• Partners with Investments, Business Services, Insurance, and Lending to refer members appropriately.
• Ensures compliance with State and Federal regulations in all transactions.
• All other duties as assigned.

Skills

Customer service

Sales

Communication

Education

Bachelor’s degree in Business/Finance

Job description

Virtual Delivery Onboarding Representative

Remote

To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience !

Where You Will Work

Remote role open to candidates residing in Washington (WA) or Oregon (OR). ( Branches )

Pay Range

The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.69 - $28.04.

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview

This position facilitates the onboarding of new and existing members through digital channels. Opens digital memberships, conducts proactive outreach to new indirect members, and identifies opportunities for loans, deposits, and other financial services. Supports member’s needs who engage digitally and provide assistance for members unable to visit physical branches, including account maintenance and service support.

What You’ll Do

• Opens new consumer and small business accounts and memberships through digital platforms, ensuring a seamless and efficient onboarding experience.
• Identifies additional lending opportunities for consumers, ensuring a seamless and efficient digital experience. Refers any small business lending opportunities to the Virtual Delivery Officer.
• Conducts proactive outbound calls to engage both members and indirect members.
• Onboards new and indirect members to the credit union, assisting with digital account setup, maintenance, and service needs.
• Identifies opportunities to cross-sell additional products and services that align with members' evolving financial needs, helping them achieve their goals at every stage of life and developing customized follow-up plans as appropriate.
• Leverages digital tools to drive communication to allow communication through member’s preferred channel.
• Interviews members using tailored approaches that maximize sales and service opportunities for loans, deposits, and other financial services.
• Communicates effectively with members to showcase the benefits of digital and traditional financial services, overcoming objections and recommending products/services that support financial well-being focusing on the life cycle stage of the member.
• Fosters long-term relationships with members thought follow-up via various channels to build future sales pipelines.
• Provides support to existing members who prefer, or are unable to visit a branch, assisting with account maintenance through digital channels. Recommends digital access to accounts to enhance convenience for members.
• Partners with Investments, Business Services, Insurance, and Lending to refer members to the appropriate product and services.
• Ensures compliance with State and Federal regulations in all transactions, including completion or necessary reports (Suspicious Activity Reports, Currency Transactions Reports, OFAC, etc.).
• All other duties as assigned.

When You'll Be Working

Monday-Friday, 7:45 AM to 5:30 PM, with rotating Saturdays from 9:15 AM to 2:00 PM.

Qualifications

• Minimum one (1) year experience in customer service and sales within a financial services or retail environment.

Bonus Points If You Have

Experience working in a lending environment and opening new accounts.

Bachelor's degree in Business, Finance, or a related field of study.

What You’ll Bring

• Strong interpersonal skills, including maintaining positive relationships and delivering excellent customer service.
• Ability to actively learn by understanding the implications of new and existing information for current and future problem-solving and decision-making.
• Effective profiling skills to uncover financial needs of new and existing members.

Total Rewards

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on Right to Work, please click here: Right to Work

For more information on the Fair Chance Act, please click here: Fair Chance Act

Peak Credit Union is an Affir

Peak Credit Union is an Affir

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail].

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Peak Credit Union ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.