Virtual Customer Support Associate - Madhya Pradesh, India

Amazon; Orlando (FL); Remote; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Associate, where your unique personality will shine through in every customer interaction. This part-time role offers the flexibility to work from home while providing exceptional support to customers. You will be trained to handle inquiries about orders, products, and payments, ensuring a delightful experience. With a focus on continuous learning and development, you'll enjoy benefits such as medical insurance and a pension plan. Embrace the opportunity to make a difference in customers' lives while enjoying a dynamic work environment that values your contributions.

Benefits

Medical Insurance

Pension Plan

Internet Allowance

Lifestyle Benefits

Retail Discounts

Ongoing Learning Opportunities

Qualifications

• Strong English communication skills, both written and oral.
• Experience with computers and ability to work varying shifts.

Responsibilities

• Answer customer requests via phone, chat, and email.
• Prevent issues and solve queries for customers.

Skills

Customer Service Skills

English Communication

Multi-tasking

Problem Solving

Education

High School Diploma

Tools

Computer

Internet Connection

Job description

Work from home with Amazon Customer Service!

Role: Customer Service Associate

Job Type: Part-Time

Location: Work from home in Karnataka, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests via phone, chat, and email – including questions about orders, products, payments, and website guidance. You’ll use various tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match customer demand. You will work overnight, day, or late shifts, with a minimum of 40 hours per week. Scheduling is based on different shift patterns within operating hours of 6 am to 11 pm, Sunday to Saturday. You may be required to work on national holidays. Your exact schedule will be communicated closer to your start date.

What strengths will you bring?

• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment
• Hard-working, articulate, and detail-oriented

What benefits will you receive?

Joining Amazon’s Customer Service team, you’ll receive comprehensive training and equipment. Benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Opportunities for ongoing learning and skill development

Application process

If this role interests you, click the link below to start your application. Please allocate approximately 3 hours to complete the process, including assessments to evaluate your suitability. You can save your application and return to it later. We recommend using a laptop or desktop for the best experience.

Basic Qualifications

• Minimum age: 18 years old
• Legal right to work in India
• Strong English communication skills (written and oral)
• Experience with computers
• Availability to work varying shifts from Monday to Sunday, between 6 am and 11 pm
• Willingness to work in rotating shifts, including weekends and holidays
• A quiet, distraction-free workspace with a desk and chair
• Minimum broadband connection of 100MB download and 20MB upload via Ethernet (no Wi-Fi)

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.