Virtual Customer Care Associate

TurboTax; Reno (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking enthusiastic Customer Service Representatives to assist customers with inquiries about TurboTax products and tax return software. This remote role offers flexible hours and the opportunity to earn bonuses while providing top-notch service. No specific accounting background is required, just a willingness to learn and help others.

Qualifications

• Eager to learn and assist customers.
• Strong communication skills needed for customer support.
• Ability to understand customer needs and deliver service.

Responsibilities

• Assist TurboTax customers with inquiries about products and software.
• Provide continuous support during live calls.
• Work flexible hours with a minimum of 30 hours per week.

Skills

Communication

Customer Service

Job description

• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) as your advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, drive innovation, and deliver top-notch service is important.