Virtual Customer Care Associate

TurboTax; Fort Wayne (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax seeks enthusiastic individuals for the role of Customer Service Representative. This position allows you to work from home with a flexible schedule, assisting customers with tax-related queries. Enjoy competitive pay, including a certification bonus, and bring your communication skills to a supportive team environment.

Benefits

Flexible working hours

Turbo Bonus Boost for eligible periods

Certification bonus

Qualifications

• No specific accounting background needed.
• Strong communication skills are essential.
• Must possess enthusiasm and willingness to learn.

Responsibilities

• Assist customers with TurboTax product inquiries including downloading, logging in, and filing.
• Provide continuous support during live calls with the assistance of an SME.
• Build a flexible schedule working a minimum of 30 hours per week.

Skills

Communication skills

Enthusiasm

Willingness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a quick 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers with questions about TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Get a $310 Bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should:

• No specific accounting background needed; enthusiasm and willingness to learn are key
• Possess strong communication skills to assist customers clearly and empathetically
• Be able to understand customer needs, drive innovation, and deliver excellent service