Virtual Customer Care Associate

TurboTax; Irving (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

TurboTax is looking for Customer Service Representatives to assist customers with their tax return software. This role provides a flexible work-from-home schedule and offers a competitive hourly wage along with bonus opportunities for certification and performance. Ideal candidates will be enthusiastic, possess strong communication skills, and be eager to learn about TurboTax products.

Benefits

$5.00 per hour Turbo Bonus Boost

$310 bonus for certification

Qualifications

• No specific accounting background required.
• Proficient in assisting customers with TurboTax products.
• Ability to articulate solutions clearly and empathetically.

Responsibilities

• Assist customers by answering questions about TurboTax products and tax return software.
• Create a flexible working schedule.
• Participate in the TurboTax certification process.

Skills

Strong communication skills

Enthusiasm for learning

Empathy

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is hiring 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all these areas.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• The certification process lasts 3 days.
• Create your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is key.
• The ability to understand and empathize with customer needs while driving innovation and delivering excellent service.