Virtual CPAP Education & Support Specialist

Lincare Holdings Inc.; Clearwater (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lincare Holdings Inc. seeks a dedicated education and coaching specialist to support patients who use CPAP and Bilevel devices.

You will educate customers on device use, provide technical assistance, and collaborate with clinicians to ensure high-quality care. Responsibilities include training RTs/SETs, coaching patients via dialer, and escalating care as needed while maintaining strong communication within the team.

Qualifications

• Excellent customer service and human relations to interface with patients, doctors, and referral sources.
• Must be computer literate.
• Ability to work well individually and as a team member.
• Must function in a fast-paced environment.

Responsibilities

• Educates and coaches customers who have CPAP and Bilevel devices.
• Provides technical assistance with equipment.
• Participates in training of RTs/SETs.
• Coaches patients via dialer and escalates care as needed.
• Ensures quality service by following policies and procedures.
• Maintains open communication with internal/external team members.
• Provides timely customer follow-up.
• Reviews clinical testing/results to ensure standard of care.

Skills

Customer service

Computer literacy

Team player

Fast-paced environment

Education

High School Diploma

AMA approved respiratory program

Job description

Lincare Holdings Inc. seeks a dedicated education and coaching specialist to support patients who use CPAP and Bilevel devices.

You will educate customers on device use, provide technical assistance, and collaborate with clinicians to ensure high-quality care. Responsibilities include training RTs/SETs, coaching patients via dialer, and escalating care as needed while maintaining strong communication within the team.