Virtual Clinical Educator

Inizio Engage; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Inizio Engage is seeking a Virtual Clinical Educator to provide telephonic and virtual educational support for Immunology patients and caregivers. This role involves delivering complex healthcare information simply and effectively, ensuring high-quality service standards. Join a recognized leader in healthcare engagement and make a difference in patient lives.

Benefits

Competitive compensation

Excellent Benefits including medical, dental, and vision

401k and life insurance

Employee discounts/promotions

Recognition and awards

Exceptional company culture

Qualifications

• US RN License required.
• Minimum 3 years’ healthcare experience preferred.
• Experience with injectable immunologic treatments preferred.

Responsibilities

• Providing telephonic and/or virtual educational support for patients and caregivers.
• Conducting outbound medication adherence support.
• Educating patients about support programs and product fulfillment.

Skills

Effective communication

Interpersonal skills

Organizational skills

Self-motivation

Education

Associates or bachelor’s degree

US RN License

Job description

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Inizio Engage continues its partnership with a leading pharmaceutical company within the Patient Solutions division.

This role involves delivering virtual or telephonic educational support to Immunology patients, caregivers, Healthcare Professionals, and their staff in primary care or specialist settings, focusing on a designated disease state, to meet all standards set by the company and Clinical Manager.

This is an excellent opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Recognition, contests, and awards in a competitive environment
• Exceptional company culture
• Recognized as a Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• Providing telephonic and/or virtual non-promotional disease state educational support for designated treatment indications of products to patients and caregivers.
• Providing education on treatment and medical devices, including injection training via live, telephonic, or video engagement.
• Educating patients about support programs, product fulfillment, and insurance coverage.
• Addressing patient questions related to insurance, product fulfillment, and support program eligibility.
• Presenting virtual educational programs to Healthcare Professionals, Patients, Caregivers, or other customers following client procedures.
• Conducting outbound medication adherence support to patients and caregivers.
• Enrolling patients/caregivers into educational seminars and providing resources for community support.
• Collecting demographic data and managing product, sample, reimbursement services, and literature fulfillment.
• Maintaining high quality and customer service standards, utilizing live video conferencing and approved materials.
• Attending and completing all required training and competency assessments.
• Developing relationships with key customers and exploring new partnership opportunities.
• Completing administrative responsibilities like updates, reports, emails, and time tracking.
• Attending meetings and conferences to stay informed and exchange knowledge.
• Maintaining company equipment and adhering to policies and procedures.
• Performing other duties as assigned.

What do you need for this position?

• US RN License
• Experience with injectable immunologic treatments, immunology, gastroenterology, infusion centers, or Crohn’s disease and Ulcerative Colitis preferred
• Associates or bachelor’s degree, or equivalent experience
• Minimum 3 years’ healthcare experience preferred
• Effective communication and ability to explain complex healthcare topics simply
• Knowledge of healthcare reimbursement processes
• Excellent interpersonal and communication skills
• Call center or virtual healthcare experience preferred
• Organizational skills and self-motivation
• Ability to manage multiple tasks and a commitment to professional development

About Inizio Engage

Inizio Engage specializes in healthcare engagement, combining data, science, and technology to deliver tailored solutions that improve treatment outcomes. Our mission is to partner with clients to improve lives by supporting healthcare professionals and patients.

We value: Empowerment, Challenge, Unity, Innovation, Integrity. Learn more at: https://inizio.health/

Inizio Engage is an equal opportunity employer, considering all qualified applicants without regard to age, race, gender, or other protected characteristics.