Virtual Care Medical Assistant

Parkland Health; Philadelphia (Philadelphia County); On-site; USD 34,000 - 52,000; Full time

Job summary

Parkland Health is seeking a Medical Practice Assistant to support the clinical team and enhance the patient experience. You will assist with patient data collection, screenings, and routine medical office tasks to ensure smooth flow across clinical areas.

The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Virtual care tasks and in-person workflow may be involved to improve access and efficiency.

Qualifications

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Completion of coursework towards an accredited medical terminology.
• Medical Office Assistant experience or training is a plus.

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed about wait times and any other factors that may affect the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if patient needs were met.
• Proactively outreaches to patients using motivational interviewing and builds trust.
• Documents completely and accurately in the electronic health record.
• Coordinates clinic activities and facilitates business processes in accordance with standards.

Skills

Customer service

Communication skills

Bilingual preferred

Medical terminology familiarity

Education

Medical terminology coursework

Tools

Electronic Health Records

ICD-9-CM / HCPCS-CPT4 coding

Office equipment

Job description

Parkland Health is seeking a Medical Practice Assistant to support the clinical team and enhance the patient experience. You will assist with patient data collection, screenings, and routine medical office tasks to ensure smooth flow across clinical areas.

The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Virtual care tasks and in-person workflow may be involved to improve access and efficiency.