Virtual Call Center Agent - Utah (Day)

Dynata; Nevada (IA); Remote; USD 14,774 - 21,042; Part time

Job summary

A virtual call center is seeking a part-time telephone interviewer to conduct surveys from home. Responsibilities include performing outbound surveys on various topics and accurately recording responses. Candidates must be at least 18 years old, have a typing speed of at least 30 words per minute, and a quiet workspace. This position offers a base wage of $13/hr with flexible shifts. The company values diversity and inclusivity, encouraging applicants from all backgrounds.

Qualifications

• Must be 18 years or older.
• Ability to sit and type for the majority of the shift.
• Reliable internet connection with required speeds.

Responsibilities

• Perform outbound surveys and record answers accurately.
• Work remotely and handle calls in a professional manner.
• Be available for flexible shifts during operating hours.

Skills

Ability to read and speak clearly

Handle difficult calls in a professional manner

Listen and comprehend respondent answers

Typing speed of 30 wpm

Provide own equipment

Maintain a dedicated and quiet working space

Tools

Windows 10

Mac OS

Survey software platform

USB headset with mic

Working Webcam

Smart phone

Job description

Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

No sales or collections involved!

Come Join Our Team

Base wage of $13/hr.

Work remote from the comfort of your home

We will train the right candidate

Positive attitude and willingness to learn.

Flexible shifts within our operating hours

Must be available to work within the hours of 7:00 AM - 5:00 PM MST Monday - Friday

Minimum 4 consecutive hours per shift

Minimum 20 hours per week

Job Requirements

• Must live and work in one of the following U.S. states: UT, NV, ID, or TN
• Must be 18 years or older
• Ability to read and speak clearly
• Ability to handle difficult calls in a professional manner
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
• Typing speed of 30 wpm while maintaining accuracy is preferred
• Ability to sit and type for majority of shift
• Ability to provide own equipment (laptop, headset, webcam etc.)
• Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• No Chromebooks - these are not compatible with our systems
• 8 GB of RAM
• 64 bit Operating system
• 1.8GHz CPU or faster with at least 2 cores
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed, 5 mbps upload speed or higher.
• Direct plug-in wired access to the data connection (should be postpaid)
• Direct plug-in access for power for computer or laptop
• USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
• Working Webcam
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection
• Quiet, noise-free home office space that is free of distractions.
• Knowledgeable in using the computer and can navigate.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.