Virtual Branch Leader: Customer Solutions & Growth

Ephrata National Bank; Ephrata (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) with employer match

Paid time off

Job summary

Ephrata National Bank is seeking an Assistant Customer Solutions Center Manager to lead the virtual branch within a contact center setting. The role drives sales and service excellence, oversees consumer lending and account opening, and ensures strict adherence to security and audit controls.

The position emphasizes team development, coaching, and cross-functional collaboration to deliver a seamless customer experience while maintaining regulatory compliance and risk controls.

Qualifications

• Excellent listening, verbal and written communication skills.
• Proven ability to lead a team in a banking environment.
• Strong understanding of customer solutions and sales alignment.
• Knowledge of consumer lending and account opening processes.

Responsibilities

• Lead and coach the Customer Solutions Center team to execute sales and customer experience strategy.
• Oversee Consumer Lending and Account Opening functions.
• Manage pipeline and drive performance through formal management routines.
• Ensure compliance with security, audit controls, and regulatory guidelines.

Skills

Communication skills

Leadership

Customer service orientation

Regulatory compliance awareness

Education

High school degree or GED

Associates or Bachelor’s degree preferred

Job description

Ephrata National Bank is seeking an Assistant Customer Solutions Center Manager to lead the virtual branch within a contact center setting. The role drives sales and service excellence, oversees consumer lending and account opening, and ensures strict adherence to security and audit controls.

The position emphasizes team development, coaching, and cross-functional collaboration to deliver a seamless customer experience while maintaining regulatory compliance and risk controls.