Virtual Banking Solutions Specialist

Ephrata National Bank; Ephrata (Lancaster County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical plans with prescription drug

HSA/FSA

Dependent care FSA

Dental and vision insurance

Life insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Wellness program

Job summary

Ephrata National Bank is seeking a Virtual Customer Solutions Specialist to support a virtual branch in a contact-center style environment in Ephrata, PA. You will engage customers in needs-based conversations to drive financial wellbeing and deliver both service and sales outcomes.

You will stay current on bank products and processes, assist with virtual branch operations, and ensure adherence to policies.

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• 2-4 years of retail experience with demonstrated sales results preferred.
• Ability to read and write general reports and other correspondence.
• Excellent listening, verbal and written communication skills.

Responsibilities

• Expands and nurtures the bank customer network through proactive sales and service initiatives.
• Collaborates with financial partners to deliver holistic financial wellbeing.
• Demonstrates technology solutions to meet customer needs and convenience.
• Maintains compliance with all policies and procedures.
• Deliver exceptional customer service and contribute to sales goals.
• Open and maintain consumer and business accounts and perform routine transactions.
• Assist in bank audit and compliance requirements.

Skills

Excellent listening skills

Verbal communication

Written communication

Detail oriented

Multitasking

Relationship building

Self-motivated team player

Education

High school diploma or GED

Associate degree preferred

Job description

Ephrata National Bank is seeking a Virtual Customer Solutions Specialist to support a virtual branch in a contact-center style environment in Ephrata, PA. You will engage customers in needs-based conversations to drive financial wellbeing and deliver both service and sales outcomes.

You will stay current on bank products and processes, assist with virtual branch operations, and ensure adherence to policies.