Virtual Banking Manager- Plano, TX

J.P. Morgan; Plano (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Virtual Banking Manager to lead a team dedicated to delivering exceptional customer service. In this dynamic role, you will manage virtual bankers, ensuring they exceed customer expectations while fostering a culture of engagement and innovation. Your leadership will be pivotal in driving growth, enhancing customer relationships, and leveraging cutting-edge banking technology. If you are passionate about customer experience and team development, this opportunity allows you to make a significant impact in a fast-paced environment.

Qualifications

• 3+ years of experience leading a team in a customer-focused environment.
• Ability to create a dynamic culture that prioritizes customer experience.

Responsibilities

• Manage and coach virtual bank employees to deepen customer relationships.
• Create strategies to grow the business and enhance customer experience.

Skills

Team Leadership

Customer Engagement

Coaching

Risk Management

Relationship Building

Digital Banking Solutions

Education

College Degree or Military Equivalent

Job description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.

As a Virtual Banking Manager within our dynamic banking team, you will be responsible for managing a team of Virtual Bankers, ensuring they consistently exceed customer expectations and foster a customer-centric culture. Your role will involve directing various aspects of virtual bank operations, fostering growth in deposits and relationships, and providing coaching to bankers. You will also be instrumental in creating an environment that encourages the use of technology to meet the evolving needs of our customers. Collaborating with our branch partners and our partners in Chase Wealth Management, Business Banking, and Home Lending, you will help provide a seamless experience for our customers. Leveraging the latest banking solutions, cutting-edge financial technology, and digital solutions, you will have the opportunity to help our customers make the most of their money, thereby enhancing their lives. This will be achieved by providing education and advice tailored to suit their unique financial needs.

Job Responsibilities

• Manage and coach virtual bank employees to engage customers and deepen relationships with clients
• Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
• Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers
• Improve revenues and expenses and grow the business, while exceeding customer expectations
• Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
• Address client issues promptly and effectively
• Build partnerships with One Chase partners to build brand and relationships

Required Qualifications, Capabilities, and Skills

• 3+ years of experience leading a team
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture
• Delivers exceptional customer experience by acting with a customer first attitude
• Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
• Exudes confidence with bankers when sharing product knowledge and solutions

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent

• Management experience strongly preferred; Retail Banking highly preferred
• Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology
• Ability to adapt quickly to a changing environment and be a strong decision maker

“This role is not eligible for immigration sponsorship”