Virtual Assistant at AuraOne Human Data Remote

AuraOne Human Data; United States; Remoto; USD 34.000 - 55.000; Tempo pieno

Descrizione del lavoro

AuraOne Human Data seeks a contractor for remote review of AI outputs within virtual assistant operations. You will evaluate alignment with workflows, policy, and stakeholder expectations, scoring quality and rigor through structured rubrics.

Responsibilities include flagging risks, documenting next steps for model training, and ensuring consistency across multi-page rubrics and long review batches. Flexible, remote collaboration is expected.

Competenze

• Experience reviewing real VA operations on production teams.
• Ability to apply and cite policies during reviews.
• Adept at scoring workflow and tone against rubrics.
• Clear written reasoning explaining policy/workflow decisions.
• Reliability for asynchronous collaboration across regions.

Mansioni

• Review AI outputs against VA operations workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit using a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed playbook calls using firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Conoscenze

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Virtual Assistant operations

Bilingual experience

Descrizione del lavoro

Virtual Assistant is a remote review track for evaluating AI outputs across virtual assistant specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Virtual Assistant specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current virtual assistant specialist operations workflows, playbooks, and firm policy for Virtual Assistant assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in virtual assistant specialist operations on real teams for Virtual Assistant work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real virtual assistant specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Virtual Assistant specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.