Virtual Assistant

Career Genie, Inc; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Canva / basic design tools

Bilingual Spanish (Nice to have)

Real estate experience (Nice to have)

Zendesk/HubSpot experience (Nice to

Job summary

Invitation Homes is seeking a detail-oriented Virtual Assistant to support Media & Content Creation and resident-experience teams. You will handle day-to-day administrative tasks, help publish engaging property content, and serve as the first touchpoint for residents and prospects in a fully remote capacity.

The role emphasizes organization, tech-savviness, and collaboration across departments to maintain high standards of content quality and timely delivery.

Qualifications

• 2+ years in an administrative, virtual assistant, or customer-service role supporting content, marketing, or operations teams.
• Strong written and verbal communication with a customer-first mindset and professional etiquette.
• High computer literacy with Google Workspace and Microsoft Office; comfortable using CMS, CRMs, and web-based tools.

Responsibilities

• Manage and triage inboxes and resident-facing communications with professionalism and empathy.
• Coordinate content projects and calendars; schedule shoots, collect assets, prepare briefs, and track deadlines.

Skills

Administrative support

Communication skills

Google Workspace

CMS/CRMs

Organization & time management

Social scheduling

Tools

Google Workspace

Microsoft Office

CMS

CRM platforms

Job description

Location Details

Remote — United States (Fully remote; must be able to work during U.S. business hours; occasional travel to regional offices or events may be required)

About Us

Invitation Homes (NYSE: INVH) is a leading single-family home leasing and management company that owns and operates more than 110,000 rental homes across major U.S. markets. We focus on delivering high-quality, pet-friendly homes equipped with modern conveniences like Smart Home technology, proactive maintenance through our ProCare® program, and digital self-service tools that make renting simple and reliable. Our vision is to "unlock the power of home"—helping residents live freer by offering a seamless, professionally managed rental experience while investing in build-to-rent communities and solutions that address the national housing shortage.

Role Introduction

As a Virtual Assistant at Invitation Homes, you’ll be a dependable partner to our Media & Content Creation and resident experience teams — ensuring smooth communication, timely content delivery, and excellent customer service across digital channels. You’ll manage day-to-day administrative tasks, help produce and publish engaging property content, and act as a friendly, knowledgeable first touch for residents and prospects. This role is ideal for someone who is organized, tech-savvy, and enjoys working remotely to support a mission-driven company at scale.

What You'll Do

• Manage and triage inboxes and resident-facing communications: respond to general inquiries, elevate issues, and maintain a high standard of professionalism and empathy.
• Coordinate content projects and the content calendar: schedule shoots, collect assets and approvals, prepare briefs, and track progress to deadlines.
• Draft, edit, and publish copy for online listings, email templates, and social posts; maintain accuracy and brand voice across digital channels and CMS.
• Schedule and publish social media posts and property updates using scheduling tools; assist with basic content formatting and asset preparation.
• Maintain resident and contact databases with accurate data entry, prepare routine reports, and surface trends or issues to the team.
• Provide general administrative support: calendar management, meeting coordination and notes, vendor coordination, and light travel logistics for on-site shoots or events.
• Perform basic graphic touch-ups and asset resizing (e.g., Canva) and ensure all content meets quality and accessibility standards before publication.

What You Bring

• 2+ years of experience in an administrative, virtual assistant, or customer-service role supporting content, marketing, or operations teams.
• Strong written and verbal communication skills with a friendly, customer-first mindset and professional phone/email etiquette.
• High computer literacy: confident with Google Workspace and Microsoft Office, comfortable using CMS, CRMs, and web-based tools; accurate and efficient typing.
• Organizational excellence: proven ability to prioritize competing tasks, manage calendars, and keep projects on track with strong attention to detail.
• Practical experience with social scheduling or publishing tools and a basic understanding of content workflows and asset management.
• Reliable remote setup (stable high-speed internet, quiet workspace) and a collaborative attitude for cross-functional teamwork.

Nice to Have

• Experience in real estate, property management, or resident services (familiarity with property management portals a plus).
• Hands-on experience with Canva, Adobe Creative Cloud, or other lightweight design tools for quick asset edits.
• Bilingual skills (Spanish preferred) to better serve diverse resident communities.
• Experience with helpdesk/CRM platforms such as Zendesk, HubSpot, or similar tools.

If you’re organized, proactive, and excited to support a fast-moving, mission-driven team that improves the rental experience for thousands of people, we’d love to hear from you.