Virtual Administrative Assistant

Vets Hired; San Diego (CA); Remote; USD 80,000 - 100,000; Part time

Job summary

A leading company in the veteran support sector is seeking a part-time Virtual Administrative Assistant to help with scheduling, client management, and administrative duties. The ideal candidate will possess strong communication and organizational skills, with the ability to work independently in a remote setting. If you have customer service experience and a compassionate demeanor, this role offers an excellent opportunity to contribute to a meaningful mission while enjoying flexible work arrangements.

Benefits

Flexible work schedule

Qualifications

• Previous experience in administrative or customer service roles preferred.
• Excellent communication skills required.
• Strong organizational abilities essential.

Responsibilities

• Scheduling appointments for counseling sessions.
• Responding to service inquiries with professionalism.
• Tracking referrals and managing waiting lists.

Skills

Communication

Organizational skills

Attention to detail

Customer service

Self-motivated

HIPAA compliance

Tools

Scheduling tools

Email management platforms

Job description

About the job Virtual Administrative Assistant

• Responsibilities :
• Scheduling new appointments for counseling sessions, group therapy, and assessments.
• Responding to inquiries for services via email, phone, and text with professionalism and empathy.
• Sending out and following up on potential client intakes to ensure a smooth onboarding process.
• Tracking inbound referrals and promptly following up with potential clients to provide necessary information.
• Creating and updating waiting lists to manage client demand and optimize appointment scheduling.
• Calculating monthly conversion rates to measure the effectiveness of our referral process and marketing efforts.
• Assisting with other assigned administrative duties to support the smooth operation of the practice.
• Requirements :
• Previous experience in administrative or customer service roles is preferred but not required.
• Excellent communication skills, both written and verbal, with a friendly and compassionate demeanor.
• Strong organizational abilities and attention to detail to manage appointments and client information effectively.
• Familiarity with scheduling tools and email management platforms.
• Self-motivated and able to work independently in a virtual setting.
• Sensitivity to the confidentiality of client information and adherence to ethical guidelines.

Job Type : Part-time

Pay : $20.00 - $25.00 per hour

Benefits :

Schedule :

• Monday to Friday

Experience :

• Customer service : 1 year (Required)
• Administrative experience : 1 year (Required)
• Organizational skills : 1 year (Required)
• Management : 1 year (Preferred)
• Typing : 1 year (Required)
• HIPAA : 1 year (Required)

Work Location : Remote

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Administrative Assistant • San Diego, CA, US