VIP Upseller- Irving Plaza

Live Nation Entertainment; New York (NY); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Free concert tickets

Dog-friendly work environment

Educational benefits

Job summary

A leading live entertainment company in New York seeks an individual for a VIP client role to enhance audience experiences at shows. Responsibilities include upselling VIP inventory, providing client assistance, and coordinating with venue operations. Ideal candidates should have a high school diploma and experience in high-end restaurant operations. The role requires excellent interpersonal skills and the ability to manage a fast-paced environment, offering an hourly pay of $17.00.

Qualifications

• Knowledge of high-end restaurant operations and guest relations.
• Experience in selling to VIP clients is essential.
• Ability to handle multiple tasks and diffuse tense situations.

Responsibilities

• Upsell available VIP inventory to concert patrons at every show.
• Serve as a resource for VIP clients regarding their venue experience.
• Coordinate operations on the night of shows with management and staff.

Skills

High-end restaurant operations

Guest relations

Selling to VIP clients

Diplomacy

Organisational skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Live Nation’s Concerts Division fosters a fun and upbeat work culture with perks ranging from free concert tickets to dog‑friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support.

What This Role Will Do

• Be present at every show to upsell available VIP inventory to concert patrons.


• Serve as a resource of information for VIP clients regarding their experience within the venue.


• Provide assistance for VIP clients regarding the timing of their arrival and concert times.


• Give proper recognition to , Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.


• Coordinate operations on night of shows with Ops Director, servers and security.


• Build strong relationships with VIP clients and have the ability to anticipate their needs.


• Maintain articulate vocabulary with the ability to adapt and socialise with current audience.


• Maintain exemplary and professional grooming standards.


• Required to occasionally work Special Events that are scheduled throughout the venue.

Required

• High School Diploma or equivalent.


• Working knowledge of high‑end restaurant operations, seating procedures, guest relations, problem solving.


• Experience in selling to high‑end, VIP clients.


• Skill in diplomacy, handling multiple tasks, verbal skills, organisational skills, and interpersonal skills.


• Ability to diffuse possibly volatile situations with tact and diplomacy.


• Must have a flexible schedule.


• Must be able to work in multi venues.

Physical Demands / Working Environment

• Working environment is fast‑paced, often loud and stressful.


• Position requires extended periods of prolonged standing and working on your feet.


• Must be able to lift or move up to 25 lbs using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Expected Compensation

$17.00 USD Hourly

Pay is based on a number of factors including market location, qualifications, skills, and experience.