VIP Host

Live Nation Entertainment; Forest Home (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

Live Nation Entertainment is seeking a VIP Host to drive a premium hospitality experience and support our Premium Suite pre-order program. You will maintain a friendly demeanor, manage suite orders in the POS system, and collaborate with the Premium Director and Sales Team to optimize guest satisfaction.

The role requires 18+ years of age, ability to work varied event hours, and strong organization with excellent communication and customer service skills. Hospitality experience is preferred.

Qualifications

• Must be at least 18 years old.
• Willing to work hours that vary according to the event schedule.
• Able to work at a fast pace.
• Organization and effective communication skills required.
• Must have experience with a point of sale.
• Customer service experience.
• F&B Hospitality experience is preferred.

Responsibilities

• Maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Organize and accurately place orders into the POS system for all suite orders to ensure proper delivery.
• Effectively communicate with Premium Director and Premium Sales Team to convey information.
• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
• Upsell food and beverage offerings to enhance guest experience and sales.
• Work with other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintain suite holder portfolio.
• Maintain suites POS System data.
• Assist with suite operations as needed.
• Ensure all payments are received and reach out to guests with outstanding balances.
• Be knowledgeable about the product and answer questions confidently.
• Contact new and existing customers to discuss needs.
• Emphasize features of products to highlight premium experience.
• Build positive relationships with guests to encourage repeat pre-orders.
• Track pre-order sales and assist with reporting to support venue goals.
• Collaborate with colleagues across sponsorship, events, etc.

Skills

Customer service

POS experience

Organization

Communication

Hospitality

Tools

POS system

Job description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a VIP Host to drive a premium hospitality experience while supporting our Premium Suite/Box pre-order program.

What This Role Will Do

• Must maintain a friendly, positive attitude and a professional demeanor at all times.


• Fulfill opening and closing duties as dictated by management.


• Must organize and accurately place orders into the POS system for all suite orders to ensure proper delivery of orders.


• Effectively communicate with Premium Director and the Premium Sales Team to ensure all applicable information is conveyed.


• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.


• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.


• Proactively recommend and upsell food and beverage offerings that enhance the guest experience and increase sales.


• Work as a team with fellow associates and other service departments within the venue.


• Assist with specialized menu design, layouts, and menu development.


• Maintaining suite holder portfolio.


• Maintaining suites POS System data.


• Assisting with suite operations as needed.


• Ensures all payments are received and responsible for reaching out to guests with outstanding balances.


• Be knowledgeable about the product and confidently answer questions about the products.


• Contact new and existing customers to discuss needs.


• Emphasize the features of products to highlight how they provide an elevated and premium experience.


• Build positive relationships with guests to encourage repeat pre-orders throughout the season.


• Track pre-order sales and assist with reporting to support venue goals.


• Collaborate with colleagues in many different sectors (sponsorship, special events, etc.).

What This Person Will Bring

• Must be at least 18 years old


• Be willing to work hours that vary according to the event schedule


• Able to work at a fast pace


• Organization and effective communication skills required


• Must have experience with a point of sale


• Customer service experience


• F&B Hospitality experience is preferred

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodationin order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

The Expected Compensation For This Position Is

$20.00 USD - $25.00 USD Hourly

• Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.