VIP Transportation Specialist

Caesars Entertainment; Indianapolis (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

Caesars Entertainment Corp in Indianapolis seeks an experienced Chauffeur/Executive Driver to provide safe, timely transportation for VIP guests, executives and team members. You will open doors, assist guests, and maintain vehicle cleanliness while delivering personalized service.

You will coordinate with Security for dispatch, maintain logs, report hazards, and uphold confidentiality. A polished appearance and impeccable manners are essential, as is a clean driving record and a valid license.

Qualifications

• Previous chauffeur, executive driver, or luxury transportation experience required, preferably in a guest-focused or hospitality environment.
• Exceptional customer service and communication skills.
• Demonstrated emotional intelligence with the ability to interact professionally with a diverse range of guests.
• Polite, respectful, and courteous demeanor with impeccable manners.
• Strong interpersonal skills and the ability to build positive guest relationships.
• Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.
• Valid driver's license with a clean driving record required.

Responsibilities

• Open vehicle and building doors for guests.
• Assist guests entering and exiting vehicles and facilities.
• Load and unload luggage and personal belongings.
• Ensure guest comfort by accommodating reasonable requests and preferences.
• Establish rapport and build lasting relationships with guests to encourage repeat visits to the property.
• Collaborate closely with the Executive Host team to coordinate and support the needs of VIP guests

Skills

Chauffeur experience

VIP guest service

Customer service

Discretion

Professional demeanor

Job description

• Deliver an exceptional guest experience through a high level of personalized service and professionalism. o Open vehicle and building doors for guests.
• Maintain a professional appearance and demeanor at all times while representing the organization.
• Maintain confidentiality and exercise discretion when interacting with VIP guests.
• Adhere to all traffic laws, company policies, and safety standards.
• Provide safe, timely, and professional transportation for VIP guests, executives and team members.
• Deliver exceptional family style service throughout the transportation experience.
• Coordinate transportation schedules and maintain communication with Security department as necessary for dispatching purposes.
• Inspect vehicle condition before and after use. Maintain cleanliness and organization of vehicles.
• Completes required logs, trip records, mileage reports, and incident documentation accurately and timely.
• Report unsafe or hazardous conditions.
• Maintain confidentiality and discretion when providing transportation services.
• Provide accurate and timely documentation and reports on departmental activities and status including vehicle damage, statements, and conditions which require attention and/or repair.
• Obey all traffic laws on and off property and immediately reports and traffic citations to the Security Shift Manager.
• Support special events, group transportation, airport transfers and other transportation related assignments as needed.
• Perform other duties as assigned by management

Job Description

• Deliver an exceptional guest experience through a high level of personalized service and professionalism. o Open vehicle and building doors for guests.
• Maintain a professional appearance and demeanor at all times while representing the organization.
• Maintain confidentiality and exercise discretion when interacting with VIP guests.
• Adhere to all traffic laws, company policies, and safety standards.
• Provide safe, timely, and professional transportation for VIP guests, executives and team members.
• Deliver exceptional family style service throughout the transportation experience.
• Coordinate transportation schedules and maintain communication with Security department as necessary for dispatching purposes.
• Inspect vehicle condition before and after use. Maintain cleanliness and organization of vehicles.
• Completes required logs, trip records, mileage reports, and incident documentation accurately and timely.
• Report unsafe or hazardous conditions.
• Maintain confidentiality and discretion when providing transportation services.
• Provide accurate and timely documentation and reports on departmental activities and status including vehicle damage, statements, and conditions which require attention and/or repair.
• Obey all traffic laws on and off property and immediately reports and traffic citations to the Security Shift Manager.
• Support special events, group transportation, airport transfers and other transportation related assignments as needed.
• Perform other duties as assigned by management

Responsibilities

• Open vehicle and building doors for guests.
• Assist guests entering and exiting vehicles and facilities.
• Load and unload luggage and personal belongings.
• Ensure guest comfort by accommodating reasonable requests and preferences.
• Establish rapport and build lasting relationships with guests to encourage repeat visits to the property.
• Collaborate closely with the Executive Host team to coordinate and support the needs of VIP guests

Qualifications

• Previous chauffeur, executive driver, or luxury transportation experience required, preferably in a guest-focused or hospitality environment.
• Exceptional customer service and communication skills.
• Demonstrated emotional intelligence with the ability to interact professionally with a diverse range of guests.
• Polite, respectful, and courteous demeanor with impeccable manners.
• Strong interpersonal skills and the ability to build positive guest relationships.
• Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.
• Valid driver's license with a clean driving record required.