VIP Team Member

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting‑edge technology you can learn

Job summary

General Dynamics Information Technology seeks a VIP Support Technician to deliver high‑level IT support to NIH VIP staff. You will troubleshoot hardware, software, and mobile devices across Windows, macOS, and Linux/UNIX, ensuring secure, compliant operations in a fast‑paced, high visibility environment.

Experience with MDM platforms (JAMF, BigFix, Intune) and strong communication skills are essential. Onsite Bethesda, MD with potential hybrid scheduling, supporting executive users and

Qualifications

• 5+ years providing VIP/executive IT support.
• Hands-on Windows, Mac, and Linux/UNIX administration.
• Security/compliance experience including patching and antivirus.
• Ability to explain complex concepts to technical and non-technical audiences.
• Proven ability to make rapid decisions in high-pressure environments.
• MDM experience with JAMF, BigFix or Intune.

Responsibilities

• Provide dedicated, priority IT support to NIH VIP and executive staff.
• Troubleshoot hardware, software, peripherals, and mobile devices.
• Maintain VIP laptops, desktops, tablets and peripherals.
• Support Windows 11, macOS, and Linux/UNIX environments.
• Support iOS and Android devices in enterprise contexts.
• Coordinate with IT teams to deploy solutions and resolve issues.
• Improve computing efficiency through automation and proactive solutions.
• Ensure IT security compliance including antivirus maintenance.
• Communicate technical concepts clearly to all audiences.
• Make rapid, sound decisions in high-pressure situations.
• Manage mobile devices using MDM platforms (JAMF, BigFix, Intune).
• Provide full endpoint support across desktop, tablet, and mobile devices.

Skills

VIP support

Windows/Mac/Linux administration

Security/compliance

MDM management

Clear communication

Tools

JAMF

BigFix

Intune

Job description

VIP Support Technician

The VIP Support Technician provides high‑level, hands‑on technical support to senior executives and other VIP users within the National Institutes of Health (NIH). This role is responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring the secure, reliable, and efficient operation of all VIP computing environments. The technician works closely with IT teams to deploy modern technology solutions, maintain compliance with security requirements, and deliver exceptional support in a fast‑paced, high‑visibility environment.

Key Responsibilities

• Provide dedicated, priority IT support to NIH VIP and executive staff
• Troubleshoot and resolve complex issues involving hardware, software, peripherals, accessories, and mobile devices
• Maintain, support, and troubleshoot VIP laptops, desktops, tablets, mobile devices, and peripherals
• Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems
• Support iOS and Android mobile platforms, including enterprise‑managed tablets and smartphones
• Coordinate with internal IT teams to address complex issues and deploy technical solutions efficiently
• Improve computing efficiency through process optimization, automation, and proactive technical solutions
• Ensure full compliance with IT security protocols, including manual patching, updates, and antivirus maintenance
• Communicate technical concepts clearly to both technical and non‑technical audiences at all organizational levels
• Make rapid, sound decisions and resolve complex technical problems in high‑pressure or time‑sensitive situations
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms
• Utilize enterprise tools to manage security, patches, configurations, deployments, and endpoint protection
• Provide full endpoint support, including: Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX, tablets, cell phones, and mobile devices using iOS and Android
• Ensure efficient, secure, and responsive service delivery by using tools such as Trellix ePO, BigFix, JAMF, Ivanti MobileIron, Spok Suite, Microsoft Intune, Microsoft Defender for Endpoint (MDE) and Microsoft Defender Antivirus (MDAV)

Required Qualifications

• 5 years of experience providing technical support to high‑level executives or VIP users, including troubleshooting hardware, software, and network issues
• Experience managing and administering Windows and Mac systems, including workstations and mobile devices
• Experience supporting Linux/UNIX environments
• Experience complying with security standards, including manual patching, updates, and antivirus management
• Ability to understand and clearly articulate technical vision to both technical and non‑technical audiences
• Proven ability to independently make rapid, effective decisions and resolve complex technical problems in high‑pressure environments
• Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune

Security Clearance

• Ability to obtain and maintain an NIH Public Trust clearance

Location

Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from