Executive Support Technician

General Dynamics Information Technology; Bethesda (MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Cutting-edge technology

Job summary

General Dynamics Information Technology in Bethesda, MD is seeking an Executive Support Technician to deliver concierge IT assistance to NIH leadership. You will manage Windows, macOS, Linux endpoints, mobile devices, and enterprise security in a high-visibility environment.

You will troubleshoot hardware, software, and network issues, coordinate with IT teams, and communicate complex concepts clearly to executives. The role offers growth opportunities and access to cutting-edge technology.

Qualifications

• 5 years of experience providing technical support to high level executives.
• Experience managing Windows and Mac systems, including workstations and mobile devices.
• Experience supporting Linux/UNIX environments.
• Experience complying with security standards, including patch management and antivirus.
• Ability to communicate technical vision clearly to technical and non-technical parties.
• Proven ability to make rapid, effective decisions in high pressure executive environments.
• Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune.

Responsibilities

• Provide dedicated, concierge level IT support to NIH executive staff.
• Troubleshoot hardware, software, peripherals, and mobile devices.
• Maintain executive laptops/desktops/mobile devices for uninterrupted operation.
• Support endpoints across Windows 11, macOS, and Linux/UNIX.
• Support iOS and Android mobile platforms (enterprise managed).
• Coordinate with internal IT teams to resolve complex issues and implement secure tech solutions.
• Enhance reliability through process improvements and automation.
• Implement IT security protocols, including patches and antivirus requirements.
• Communicate technical concepts clearly to executives and staff.
• Make rapid, well-informed decisions to resolve executive issues with minimal disruption.
• Manage mobile devices using MDM platforms.
• Ensure smooth operation of all executive IT equipment and provide timely assistance.
• Provide full endpoint support across desktops, laptops, tablets, and mobile devices.
• Deliver secure executive-level support using tools such as Trellix ePO, BigFix, JAMF, Intune, MDE, MDAV.

Skills

Windows & macOS support

Linux/UNIX experience

MDM administration

Security compliance

Rapid decision making

Executive customer service

Tools

JAMF

BigFix

Intune

Trellix ePO

Microsoft Defender

Job description

Executive Support Technician

The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment.

Key Responsibilities

• Provide dedicated, concierge level IT support to NIH executive staff
• Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices
• Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation
• Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems
• Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets
• Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions
• Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations
• Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements
• Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership
• Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms
• Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance
• Provide full endpoint support across the following: Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX; Tablets, smartphones, and mobile devices using iOS and Android
• Deliver efficient, secure, and executive level support using the following tools: Trellix ePO Antivirus Management, BigFix Management Services, JAMF Device Management, Ivanti MobileIron, Spok management, Microsoft Defender for Endpoint (MDE), Microsoft Defender Antivirus (MDAV)

Required Qualifications

• 5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues
• Experience managing and administering Windows and Mac systems, including workstations and mobile devices
• Experience supporting Linux/UNIX environments
• Experience complying with security standards, including manual management of patches, updates, and antivirus solutions
• Ability to understand technical vision and communicate it clearly to technical and non technical parties
• Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments
• Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from