VIP Suites Supervisor: Premium Stadium Hospitality Lead

Compass Group USA; Evanston (IL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Instapay

HEalth and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Ryan Field Suites Supervisor role with Compass Group USA oversees luxury service within premium suites and VIP hospitality areas during events, ensuring memorable guest experiences and smooth operations.

You will lead event staff, coach team members, coordinate with catering, operations, security, and facilities, and maintain safety and presentation standards while upholding venue policies.

Responsibilities

• Deliver exceptional hospitality and service standards throughout premium suites and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Coordinate with catering, operations, security, and facilities teams.
• Monitor staffing levels and deploy staff effectively.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Job description

Ryan Field Suites Supervisor role with Compass Group USA oversees luxury service within premium suites and VIP hospitality areas during events, ensuring memorable guest experiences and smooth operations.

You will lead event staff, coach team members, coordinate with catering, operations, security, and facilities, and maintain safety and presentation standards while upholding venue policies.