VIP Specialist

Bean Automotive Group; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) match

Health insurance

Dental & vision

AD&D insurance

Volunteer time-off

Wellness program

Employee discounts

ASE certification reimbursement

Training programs

Job summary

Bean Automotive Group is seeking a VIP Specialist at West Kendall Toyota in Miami, FL 33186. You will explain all features and benefits of new car upgrades and refinance options to service customers while maximizing satisfaction.

You will greet customers in the service drive, assess needs, assist with vehicle selection, and handle paperwork with the VIP Sales Manager. A high school diploma and strong communication skills are required.

Qualifications

• Maintains professional appearance.
• Excellent communication, listening and interpersonal skills.
• Excellent organizational skills.
• Drive to work independently and be self-motivated.
• High school diploma required.
• Extensive knowledge of computers, internet and smartphones.
• Valid driver license required.

Responsibilities

• Meets and greets customers in the service drive and identifies needs.
• Assists in selecting vehicles and explains features and benefits.
• Completes paperwork accurately and timely.
• Introduces customers to Sales Manager.
• Provides vehicle walkthrough and arranges first service appointment.
• Maintains owner follow-up system.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Self-motivation

Valid driver's license

Education

High school diploma

Tools

Computers

Internet

Smartphones

Job description

Job Details

Job Location: West Kendall Toyota - Miami, FL 33186

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

What We Offer:

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.

Qualifications

We presently have an employment opportunity for an VIP Specialist in one of our operations. In this new role, the VIP Specialist is directly responsible for explaining all features and benefits to service customers on new car upgrades and/or refinance options while maximizing customer satisfaction standards.

Day-to-Day Responsibilities

• Meets and greets the customers in the Service Drive to possibly identify a new vehicle.
• Determine each customer’s vehicle needs by asking questions and listening.
• Assist the customer with the selection of their vehicle.
• Complete all paperwork in a timely and accurate manner.
• Introduces customers to Sales Manager.
• Provide paperwork of the vehicle selected to VIP Sales Manager.
• Provide a walk through of the facility.
• Schedules first service appointment.
• Maintains an owner follow-up system.

Position Requirements

• Attends sales meetings and/or training.
• Maintains professional appearance.
• Excellent communication, listening and interpersonal skills.
• Excellent organizational skills.
• Possess the drive to work independently and the ability to be self-motivated.
• Maintain a professional, respectable and well-groomed appearance.
• Possess a high school diploma.
• Extensive knowledge of computers, internet and smart phones.
• Must have a valid driver license.

Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the “Bean Automotive Group”) is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group’s employees. This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management’s discretion.