VIP Services Specialist

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Accident Insurance

Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus program

Training and leadership development

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a VIP Services team member to oversee daily VIP Operations and assist with VIP Check-In, under the VIP Services Manager.

You will manage VIP arrivals/departures, coordinate guest requests, ensure high standards of service, run reports, and support events and collections. Salary ranges from $42,000 to $52,000 with comprehensive benefits and growth opportunities.

Responsibilities

• Daily VIP Services staff work assignments
• Coordinate VIP arrivals/departures and play evaluation
• Provide exceptional guest service to differentiate from competition
• Maintain quality, consistency, and presentation of all guest products
• Respond to guest requests, complaints, and inquiries calmly and promptly
• Develop department members' knowledge through training
• Run and maintain reports (occupancy, suites, events, etc.)
• Assist with the Collections Department
• Coordinate events, box office, and high-end offers for Player Development

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.

ESSENTIAL JOB FUNCTIONS:

• Daily work assignments of VIP Services staff.
• Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
• Provides exceptional guest service that differentiates us from the competition.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Adhere to the highest levels of guest service and ensure staff do the same.
• Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
• Develop department members’ knowledge and skills through education and training.
• Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
• Assist with the Collections Department
• Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
• Special Events
• Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
• Call center host request and distributing high-end offers booked to Player Development
• Performs other duties as assigned.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and leadership development programs
• Salary range: $42,000-$52,000