VIP Service Representative

DraftKings; Massachusetts; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings, based in Massachusetts, is seeking a VIP Service Representative to deliver best-in-class service to our top players and share promotions. You will execute the VIP engagement strategy and help foster long-term loyalty.

We seek a candidate with a Bachelor's degree or related experience, at least 1 year in sales or account management, analytical skills, and willingness to travel, including nights and weekends; gaming license requirements may apply.

Qualifications

• Bachelor's degree or relevant experience in related field.
• Minimum 1 year in sales or account management.
• Able to work in fast-paced, collaborative environment.
• Ability to analyze data and trends to make decisions.
• Will travel and work nights/weekends.
• Must obtain and maintain state gaming license

Responsibilities

• Build strong, authentic player relationships and identify opportunities to elevate the customer experience.
• Participate in customer events to enhance brand and engagement.
• Allocate a promotional budget among VIP players.
• Champion best-in-class customer experiences.
• Adhere to VIP policies and responsible gaming guidelines

Skills

Relationship building

Data analysis

Education

Bachelor's degree or relevant experience

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Create unforgettable experiences and strengthen the connection with our players. As a VIP Service Representative, you'll provide the best-in-class services to our most valuable customers and share the latest promotions and personalized offers. In this role, you'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players and foster long-term loyalty.

What You'll Do

• Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
• Participate in customer events to elevate our brand and increase customer engagement.
• Effectively distribute an allotted promotional budget amongst our VIP players.
• Proactively champion best-in‑class customer experiences.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

What You'll Bring

• Bachelor's degree in a related field or relevant experience.
• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast‑paced, highly collaborative, and entrepreneurial environment.
• Ability to analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licens

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.