VIP Host, New York

DraftKings; New York (NY); On-site; USD 68,000 - 85,000; Full time

Job summary

DraftKings is seeking a VIP Host to manage top players and drive loyalty through personalized experiences. You’ll execute day-to-day VIP strategies, cultivate relationships, and deliver world-class service to a highly engaged player base.

The role requires collaboration in a fast-paced environment, a Bachelor's degree or equivalent experience, and a willingness to travel, including occasional nights and weekends. US base salary details and bonus eligibility are provided in the posting.

Qualifications

• Bachelor's degree or relevant experience required.
• 3+ years in Sales, Account Management or customer-facing role.
• Comfortable in a fast-paced, collaborative, entrepreneurial environment.
• Analytical mindset for data-driven decisions.
• Willingness to travel and work nights/weekends.
• State Gaming Licenses must be obtainable/maintained.

Responsibilities

• Create new business revenue by building strong, authentic player relationships.
• Manage all aspects of the player relationship via local events, communications, and escalations.
• Maintain market understanding and proactively offer new games, promotions, channels, and platforms to players.
• Compile player feedback to drive platform improvements and opportunities.
• Adhere to VIP policies and responsible gaming guidelines.

Skills

Sales experience

Account management

Customer-facing

Analytical mindset

Willing to travel

Evenings/weekends availability

Education

Bachelor's degree or related field

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

What You'll Do

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

What You’ll Bring

• Bachelor's degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full‑time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.