VIP Resort Guest Relations Agent - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV is seeking a front desk professional to manage guest arrivals and check-ins in accordance with hotel policies. You will handle message distribution, generate reports, post charges, and assist guests with special requests while maintaining confidentiality and professional communication with guests and staff.

The role requires 2–3 years of customer service or front desk experience, proficiency with front office systems, and the ability to obtain

Qualifications

• 2-3 years customer service or reception experience preferred.
• 2 years or more Front Desk experience in a similar first-class hotel preferred.
• Be able to answer phones quickly, courteously and in a professional manner.
• Ensure that Guests' business is kept confidential.
• Ability to communicate effectively with Guests, Team Members and Management.
• The ability to operate computerized front office system.
• Must be able to obtain all work cards required of the position within the property’s jurisdiction.

Responsibilities

• Perform all check-in functions according to hotel policies and procedures, including early check-ins, late check-ins, and walk-ins, and ensure proper payment.
• Accept, sort, and distribute all messages, small packages and mail for Guests.
• Produce, generate and distribute all required reports including room reports, bucket checks and VIP reports.
• Post charges to Guests' accounts and perform other cashier functions, including exchanging currency.
• Respond to Guests' special requests including providing extra towels, cots, and newspapers, or direct the request to the appropriate department.
• Maintain a clean and safe work environment.
• Perform other job duties as requested.

Skills

Customer service

Communication

Phone etiquette

Confidentiality

Multitasking

Tools

Front office system

Job description

Welcome all Guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.Accept, sort, and distribute all messages, small packages and mail for Guests. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Maintain a clean and safe work environment. Perform other job duties as requested.

Qualifications:

2-3 years customer service or reception experience preferred.2 years or more Front Desk experience in a similar first-class hotel preferred. Be able to answer phones quickly, courteously and in a professional manner. Ensure that Guests' business is kept confidential. Ability to communicate effectively with Guests, Team Members and Management. The ability to operate computerized front office system. Must be able to obtain all work cards required of the position within the property’s jurisdiction.