VIP Real Estate Success & Retention Coach

Property Leads; Austin (TX); Híbrido; USD 95 000 - 130 000; Tempo integral

Resumo da oferta

Property Leads is seeking a Real Estate Success Coach in Austin, TX to lead retention and protect revenue from our high-value clients. You’ll own retention strategies, coach the CS team, and partner with Sales to expand engagements.

You will manage executive-level relationships, design training, measure KPIs, and drive improvements to reduce churn while increasing customer lifetime value across strategic accounts.

Qualificações

• 5+ years in Customer Success, Account Management, Sales, or Retention Leadership.
• Proven success reducing customer churn and growing existing accounts.
• Strong negotiation and conflict resolution skills.
• Experience managing executive-level client relationships.
• Ability to coach and develop high-performing customer-facing teams.
• Strong analytical skills with experience using CRM and customer success platforms.
• Real Estate Investing Experience strongly preferred.

Responsabilidades

• Own the retention strategy for all accounts identified as high risk of cancellation.
• Personally engage with at-risk clients to understand concerns, rebuild trust, and retain long-term partnerships.
• Develop customized retention plans for strategic and high-value customers.
• Monitor customer health metrics and proactively identify accounts showing signs of churn.
• Track and report monthly retention metrics, save rates, and revenue protection.
• Build and maintain strong executive-level relationships with VIP and enterprise clients.
• Conduct regular business reviews with key accounts.
• Ensure VIP clients receive proactive communication and white-glove service.
• Act as the executive escalation point for strategic customer issues.
• Identify opportunities to increase customer investment through additional products, services, or expanded usage.
• Partner with Sales and Customer Success to execute expansion opportunities.
• Develop account growth strategies that maximize customer lifetime value.
• Drive upsell and cross-sell initiatives while maintaining a consultative, customer-first approach.
• Cultivate customer advocates by proactively generating referrals and collecting testimonials.
• Serve as the retention coach for the Customer Success team.
• Be a resource for clients to help them maximize their lead buying experience.
• Design and deliver ongoing retention training centered around objection handling, negotiation, and relationship management.
• Review, revise or create best practices, call outlines, and standard operating procedures for handling at-risk accounts.
• Mentor Customer Success Managers on difficult conversations and complex customer situations.
• Work alongside Senior Manager of CS to analyze churn trends and identify root causes.
• Recommend improvements to processes, and customer experience that reduce cancellations.
• The Real Estate Success Coach will be evaluated on: Customer Save Rate, Three-Month Revenue Protected, Net Revenue Retention, Expansion Revenue, VIP Account Satisfaction, Training Effectiveness, Reduction in Customer Churn.

Conhecimentos

Customer Success

Account Management

Retention Leadership

Negotiation

Executive relationships

Leadership

Data analysis

Ferramentas

CRM software

Customer success platforms

Descrição da oferta de emprego

Property Leads is seeking a Real Estate Success Coach in Austin, TX to lead retention and protect revenue from our high-value clients. You’ll own retention strategies, coach the CS team, and partner with Sales to expand engagements.

You will manage executive-level relationships, design training, measure KPIs, and drive improvements to reduce churn while increasing customer lifetime value across strategic accounts.