VIP Pet Resort Guest Experience Associate

K9 Resorts of Grand Rapids; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Health insurance

Opportunity for advancement

Job summary

K9 Resorts of Grand Rapids is looking for a Pet Resort Guest Service Representative. As the face of the company, you'll ensure every client and their dog enjoy a 'wow experience'. Your role involves creating a welcoming environment, responding to client inquiries, coordinating accommodations, and providing excellent service to our furry guests.

The ideal candidate will possess a high school diploma, an enthusiastic personality, and strong customer service skills. We promote from within and cherish teamwork, making this an exciting opportunity for those who are passionate about pet care.

Qualifications

• Ability to lift at least 20 lbs.
• Some weekend and holiday hours are required.
• An enthusiastic personality is comfortable selling.
• Positive, professional and hardworking.

Responsibilities

• Create a welcoming environment for our guests while making sure we wow our clients!
• Respond to inquiries, coordinate boarding accommodations, and doggie daycare.
• Ensure dogs receive one-on-one attention and love.
• Provide room service for guests.

Skills

Customer service

Sales

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

K9 Resorts of Grand Rapids is looking for a Pet Resort Guest Service Representative. As the face of the company, you'll ensure every client and their dog enjoy a 'wow experience'. Your role involves creating a welcoming environment, responding to client inquiries, coordinating accommodations, and providing excellent service to our furry guests.

The ideal candidate will possess a high school diploma, an enthusiastic personality, and strong customer service skills. We promote from within and cherish teamwork, making this an exciting opportunity for those who are passionate about pet care.