VIP Patient Access Concierge & Scheduling Specialist

uoflhealth; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

UofL Physicians is seeking a Patient Access Representative III to serve as the first contact for VIP patients and providers. You will schedule appointments across multiple groups, handle urgent referrals, and manage website requests with concierge-focused service in a fast-paced hospital setting.

You will use Allscripts and Centricity Business, maintain HIPAA compliance, and strive for an excellent patient experience while upholding scheduling standards and confidentiality.

Qualifications

• Answer all incoming calls with exceptional customer service.
• Schedule VIP appointments within multiple groups.
• Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner.
• Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies.
• Treat all matters confidentially concerning patient information according to HIPAA guidelines.

Responsibilities

• Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
• Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups
• Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner
• Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies
• Regularly monitor guided schedule documents to ensure up to date scheduling compliance
• Determine appropriate physicians for all non-directed referrals
• Reschedule patients using proper functions
• Field non-clinical patient questions or transfer to appropriate clinical parties
• Set patient's expectations for their visit ensuring an excellent patient experience
• Call patients to reschedule appointment when clinic is cancelled
• Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
• Treat all matters confidentially concerning patient information according to HIPAA guidelines.
• Adhere to group productivity and quality metrics
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Skills

Customer service

Scheduling

Phone handling

Communication

HIPAA compliance

Tools

Allscripts

Centricity Business

Online paging systems

Job description

UofL Physicians is seeking a Patient Access Representative III to serve as the first contact for VIP patients and providers. You will schedule appointments across multiple groups, handle urgent referrals, and manage website requests with concierge-focused service in a fast-paced hospital setting.

You will use Allscripts and Centricity Business, maintain HIPAA compliance, and strive for an excellent patient experience while upholding scheduling standards and confidentiality.