VIP Member Experience Leader: Scale Care & Impact

Function Health; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Base Salary: $120,000 - $140,000

Stock options

Comprehensive health, dental, and vision plans

Wellness and commuter benefits

Professional development budget

Competitive vacation policy

Job summary

A healthcare technology company is seeking a dedicated Member Experience Manager to enhance member satisfaction and lead a high-performing team. This role is responsible for owning the NPS program, ensuring exceptional service for VIP members, and driving systemic improvements based on feedback. The ideal candidate has 6-10 years of experience in customer success and a strong commitment to operational excellence. Join us at Function Health to make a meaningful impact on early cancer detection and health decision-making.

Qualifications

• 6-10 years of experience in customer success, member experience, or a related function.
• Demonstrated experience managing NPS programs.
• Background in healthcare or wellness industries preferred.

Responsibilities

• Own Ezra's NPS program and improve member satisfaction.
• Lead a team focused on VIP and influencer experiences.
• Build systems to enhance operational excellence.

Skills

Customer-focused

Data analysis

Leadership

Problem-solving

Communication

Job description

A healthcare technology company is seeking a dedicated Member Experience Manager to enhance member satisfaction and lead a high-performing team. This role is responsible for owning the NPS program, ensuring exceptional service for VIP members, and driving systemic improvements based on feedback. The ideal candidate has 6-10 years of experience in customer success and a strong commitment to operational excellence. Join us at Function Health to make a meaningful impact on early cancer detection and health decision-making.