VIP Lounge Concierge & Guest Services

Hilton Alpharetta Atlanta; Alpharetta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hilton Alpharetta Atlanta seeks an Executive Lounge Attendant to deliver exceptional guest service in the VIP lounge. You will provide premiere assistance with reservations, lounge presentation, and local area information, ensuring seamless operations and a welcoming atmosphere for all guests.

Responsibilities include greeting guests, answering inquiries, coordinating lounge food and beverage needs, and referring guests to hotel outlets to maximize revenue.

Qualifications

• Provide highest quality of service to guests and anticipate needs.
• Answer telephone inquiries promptly and professionally.
• Maintain knowledge of local attractions, restaurants and transportation options.

Responsibilities

• Assist guests with reservations and lounge requests.
• Provide lobby coverage and ensure hot and cold food is available.
• Refer guests to hotel outlets to maximize revenue and upsell services.
• Move through lounge to enhance guest experience and address concerns within 15 minutes.
• Assist guests with food and beverage needs and clean lounge as needed.
• Send faxes and make copies as needed.

Skills

Guest service

Reservations

Telephone etiquette

Hospitality knowledge

Job description

Hilton Alpharetta Atlanta seeks an Executive Lounge Attendant to deliver exceptional guest service in the VIP lounge. You will provide premiere assistance with reservations, lounge presentation, and local area information, ensuring seamless operations and a welcoming atmosphere for all guests.

Responsibilities include greeting guests, answering inquiries, coordinating lounge food and beverage needs, and referring guests to hotel outlets to maximize revenue.