VIP IT Support Analyst

Constructor Knowledge; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Constructor Knowledge is seeking an experienced IT professional to provide comprehensive technology support for a CEO and executive team. This role requires maintaining IT infrastructure across multiple private residences and offices, managing network connections, and handling physical security technology. The ideal candidate will have network engineering experience and a hands-on approach to support high-value individuals. Frequent international travel is expected, and candidates must exhibit professionalism and discretion in confidential settings.

Qualifications

• Proven experience providing direct IT support to C-suite or VIP principals.
• Hands-on network engineering competency in routing, switching, and firewall management.
• Fluency in English required; additional languages a plus.

Responsibilities

• Maintain technology environments across multiple locations.
• Design and manage multi-site network infrastructure.
• Implement cybersecurity controls for high-value individuals.
• Provide on-demand technology support to executive family members.

Skills

IT support for C-suite or VIP principals

Network engineering

Windows and macOS proficiency

Satellite connectivity experience

Physical security systems knowledge

Endpoint security understanding

Discretion and professionalism

Fluency in English

Tools

Microsoft 365

Zoom

CCTV systems

Job description

We are seeking asenior, hands‑on role responsible for the complete technology environment of a CEO, executive team, and their families across 5+ private residences and 6+ offices in EMEA and Singapore. The role requires full ownership of IT infrastructure, devices, connectivity, and physical security technology ensuring guaranteed continuity under any operational conditions.

Duties and Responsibilities:

• Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.
• Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi‑Fi, firewalls, and network segmentation.
• Configure and support satellite connectivity (Starlink) for maritime and remote locations.
• Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.
• Provide on‑demand support to executive family members on personal devices and home office setups.
• Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.
• Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.
• Implement and maintain cybersecurity controls appropriate to high‑value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.
• Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.
• Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.
• Be available on‑call for urgent support outside business hours under a structured on‑call arrangement.

Qualifications and Experience:

• Proven experience providing direct IT support to C‑suite or VIP principals with personal accountability for their technology environment.
• Hands‑on network engineering competency: routing, switching, Wi‑Fi, firewall management, VPN, and multi‑site WAN.
• Proficiency in Windows, macOS, iOS, Microsoft 365, and Zoom. Ability to quickly learn new technologies and software stacks.
• Practical experience with Starlink or equivalent satellite connectivity platforms.
• Familiarity with physical security systems: IP CCTV, NVR/DVR, and access control.
• Solid understanding of endpoint security, backup, and recovery in high‑value individual contexts.
• Ability to own technical problems end‑to‑end without reliance on external vendors for routine issues.
• Fluency in English required; German, Russian, or Turkish is an advantage.
• Demonstrated discretion and professionalism in confidential personal and executive environments.

Travel and Other Requirements:

• Frequent international travel required, including on short notice; valid passport mandatory.
• Primary travel destinations: Singapore, Germany, Italy, Switzerland, Turkey, Serbia, Bulgaria.
• Must pass comprehensive background screening as a condition of employment — including criminal record check and professional references — conducted in accordance with applicable law.
• Five‑year contract with renewal options.