VIP Host, Predictions

DraftKings; California, Northern (MO, KY); Hybrid; USD 68,000 - 85,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings, a publicly traded technology company, seeks a VIP Host to manage high-value player relationships and drive loyalty across events and communications. You will execute the day-to-day strategy of the VIP engagement program, balancing growth with responsible trading policies.

You'll bring a bachelor's degree (or relevant experience), at least 3 years in sales/account management or a customer-facing role, and comfort in a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor's degree or relevant experience.
• 3+ years in Sales, Account Management or customer-facing role.
• Comfort working in a fast-paced, collaborative, entrepreneurial environment.
• Analytical mindset for data-driven decisions.
• Willingness to travel and work nights/weekends.

Responsibilities

• Create new business revenue by developing strong, authentic customer relationships.
• Manage all aspects of the relationship with the player through events, communications, and escalation responses.
• Maintain market understanding and proactively provide new promotions to customers.
• Compile customer feedback to support platform improvements and opportunities.
• Adhere to VIP policies and responsible trading guidelines.

Skills

Sales

Account management

Customer-facing

Analytical mindset

Willing to travel

Education

Bachelor's degree or relevant experience

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Forge and cultivate relationships with our most engaged customers as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our customers. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

What You'll Do

• Create new business revenue by understanding and developing strong, authentic, and trusted customers relationships.

• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.

• Maintain a thorough understanding of the market while proactively providing new promotions to customers.

• Compile customer feedback to support improvements to the platform and identify opportunities.

• Execute against all VIP policies and guidelines, including responsible trading policies.

What You'll Bring

• Bachelor's degree in a related field or relevant experience.

• At least 3 years of experience in a Sales, Account Management, or customer-facing role.

• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

• Analytical mindset to make quick and confident decisions on data and trends.

• Willingness to travel and work nights and weekends.

• Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.

#LI-SA2

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.