VIP Host - Novelle

Mohegan Sun; Montville (CT); On-site; USD 20,664 - 26,174; Full time

Job summary

Mohegan Sun in Montville, CT is seeking a Host/Reservation Agent responsible for taking reservations, welcoming guests, seating parties, and presenting menus in accordance with department policies.

You will manage reservations via NightPro and OpenTable, coordinate guest seating, monitor table status, answer phones and messages for management, and assist in handling large party inquiries while promoting upcoming events.

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Makes reservations via NightPro and OpenTable systems.
• Coordinates all guest seating according to front of house operations.
• Observes tables and tracks clean, dirty and occupied tables.
• Takes guest information and quotes accurate wait times and minimums.
• Assists in keeping general admission and VIP lines in order.
• Answers phones, assists guests and takes messages for management.
• Communicates with sales and catering management regarding large party inquiries.
• Answers guest questions concerning restaurant and nightlife operations.

Skills

Guest service experience

Written and verbal communication

Organizational and multi-tasking

Word, Excel and Outlook

Tools

Word

Excel

Outlook

Job description

Position Summary

This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.

Primary Duties and Responsibilities:

• Makes reservations via the Nightpro and Open Table systems
• Coordinates all guest seating in accordance with front of house operations
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait times and minimums
• Assists in keeping general admission and VIP lines in order
• Answers phones, assists guests and takes messages for management
• Communicates effectively with sales and catering management regarding large party inquiries
• Answers guest questions concerning restaurant and nightlife operations
• Interacts with all guests and team members throughout service
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations

Secondary Duties And Responsibilities

• Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
• Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Minimum Education And Qualifications

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Competencies: Incumbent will master the following competencies while in this position:

• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Training Requirements

• Working knowledge of the NightPro and Open Table systems
• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands And Work Environment

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Additional Job Description

Physical Demands and Work Environment:

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.