VIP Host

Live Nation Entertainment Inc; United States; Remote; USD 28,000 - 34,000; Full time

Job summary

Live Nation Entertainment seeks a VIP Host for our premium hospitality experience within US Concerts. Drive the Premium Suite pre-order program and support the Premium Sales Team by processing orders, upselling food and beverages, and maintaining accurate POS data.

Role requires a friendly, proactive approach, ability to work varied event hours, and strong customer-service skills. Experience with POS systems and hospitality is preferred.

Qualifications

• Must be 18 years or older.
• Must be able to work hours that vary with event schedule.
• Able to work at a fast pace.
• Strong organization and communication skills required.
• Must have experience with a point of sale system.
• Customer service experience required.
• F&B hospitality experience preferred.

Responsibilities

• Maintain a friendly, positive attitude and professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Enter orders into the POS system accurately for all suite orders.
• Communicate with Premium Director and Premium Sales Team.
• Serve as an additional contact for Premium suite/box holders.
• Promote the Premium Suite pre-order program and upsell offerings.
• Collaborate with colleagues across departments to support venue operations.
• Maintain suite holder portfolio and POS data.
• Ensure payments are received and contact guests with outstanding balances.
• Be knowledgeable about products and answer questions confidently.

Skills

Customer Service

POS Experience

Fast Pace

Organization

Communication

Tools

POS System

Job description

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620million tickets sold annually andapproximately10,000clientsworldwide. Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than50,000eventsannually fournissearly7,000artists in 40+countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connectmore than1,200 sponsorswith the145million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com.

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620million tickets sold annually andapproximately10,000clientsworldwide. Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than50,000eventsannually fournitearly7,000artists in 40+countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connectmore than1,200 sponsorswith the145million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a VIP Host to drive a premium hospitality experience while supporting our Premium Suite/Box pre-order program.

WHAT THIS ROLE WILL DO

• Must maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Must organize and accurately place orders into the POS system for all suite orders to ensure proper delivery of orders.
• Effectively communicate with Premium Director and the Premium Sales Team to ensure all applicable information is conveyed.
• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
• Proactively recommend and upsell food and beverage offerings that enhance the guest experience and increase sales.
• Work as a team with fellow associates and other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintaining suite holder portfolio.
• Maintaining suites POS System data.
• Assisting with suite operations as needed.
• Ensures all payments are received and responsible for reaching out to guests with outstanding balances.
• Be knowledgeable about the product and confidently answer questions about the products.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they provide an elevated and premium experience.
• Build positive relationships with guests to encourage repeat pre-orders throughout the season.
• Track pre-order sales and assist with reporting to support venue goals.
• Collaborate with colleagues in many different sectors (sponsorship, special events, etc.).

WHAT THIS PERSON WILL BRING

• Must be at least 18 years old
• Be willing to work hours that vary according to the event schedule
• Able to work at a fast pace
• Organization and effective communication skills required
• Must have experience with a point of sale
• Customer service experience
• F&B Hospitality experience is preferred

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusinesswe will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunitiestoqualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentifyreasonable accommodations that can be made toassistthemto performthe essential functions of the position theyseek. Any applicant who requiresan accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipateina timelyinteractive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available ina timelyand efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, collegerecruitingand search firms.Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

The expected compensation for this position is:

$20.00 USD - $25.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.