VIP Guest Experience Manager

Highgate Hotels L.P.; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels is opening The Atlas, Boston’s first-of-its-kind hotel, where local connection meets global inspiration. The Guest Experience Manager will orchestrate flawless service across all touchpoints, anticipating guest needs and personalizing interactions to turn moments into memories.

The role requires managing VIPs, coordinating with Sales, Housekeeping and F&B, and guiding a team to deliver an exceptional stay from pre-arrival to post-stay follow-up.

Qualifications

• 2 years of Guest Experience or Front Office management experience in a hotel.
• Must be proficient in Windows, company-approved spreadsheets and word processing.
• Must maintain high standard of personal appearance and grooming.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.
• Have extensive knowledge of the product and services available.
• Coordinate VIPs and ensure utmost attention for all guests, especially VIPs.
• Develop relationships with local vendors and manage guest experiences.
• Lead, train, and coach Guest Experience staff per SOPs.

Skills

Guest Experience

Front Office management

Education

Bachelor's degree

Associate degree

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is opening The Atlas, Boston’s first-of-its-kind hotel, where local connection meets global inspiration. The Guest Experience Manager will orchestrate flawless service across all touchpoints, anticipating guest needs and personalizing interactions to turn moments into memories.

The role requires managing VIPs, coordinating with Sales, Housekeeping and F&B, and guiding a team to deliver an exceptional stay from pre-arrival to post-stay follow-up.