VIP Guest Experience Lead

RiseMe; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Op

Complimentary Accommodations at other

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Guest Experience Manager to elevate the VIP guest journey through personalized recognition and seamless service. You will partner with Front Office, Housekeeping, F&B, Spa and other teams to deliver exceptional experiences for discerning guests.

The role requires leadership, strong communication, and a commitment to luxury service standards. A Bachelor’s degree and experience in upscale hospitality are essential for success in this dynamic environment.

Qualifications

• Bachelor's degree required.
• Operational management experience in Rooms/Front Office/F&B or luxury hospitality.
• Strong leadership with passion for guest experiences.
• Exceptional communication and relationship-building skills.
• Strong service recovery and problem-solving capabilities.
• Ability to translate guest preferences into personalized experiences.
• Excellent organizational skills with attention to detail.
• Ability to collaborate across multiple departments.
• Remain composed and solutions-oriented in a fast-paced environment.
• Advanced understanding of luxury hospitality service standards.
• Proficient reading and writing in English.

Responsibilities

• Create customized and memorable experiences for resort guests through recognition and personalized service.
• Manage the VIP guest journey from pre-arrival planning through in-house experience and post-stay follow-up.
• Address guest concerns promptly and resolve before departure.
• Conduct pre-arrival outreach to VIP guests and assist with personalized itineraries.
• Review VIP room readiness to ensure cleanliness and special arrangements.
• Coordinate VIP experiences across Housekeeping, F&B, Spa, Front Office, and other departments.
• Welcome VIP guests during curbside and limousine arrivals.
• Serve as primary communication point for VIP experiences throughout the resort.
• Monitor guest satisfaction and identify opportunities to improve personalization and loyalty.
• Coordinate with operational teams to support timely guest arrivals.
• Provide Resort Assistant Manager coverage as needed.

Skills

Leadership

Communication

Guest experience

Problem solving

Anticipate guest needs

Organization

Collaboration

Composure

English proficiency

Relationship building

Education

Bachelor's degree

Job description

Four Seasons Palm Beach is seeking a Guest Experience Manager to elevate the VIP guest journey through personalized recognition and seamless service. You will partner with Front Office, Housekeeping, F&B, Spa and other teams to deliver exceptional experiences for discerning guests.

The role requires leadership, strong communication, and a commitment to luxury service standards. A Bachelor’s degree and experience in upscale hospitality are essential for success in this dynamic environment.