VIP Executive IT Support Specialist

Mercy; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking an experienced IT Support professional in Missouri to provide direct end-user assistance in a fast-paced healthcare environment. The role emphasizes strong troubleshooting across hardware and software, excellent customer service, and maintaining confidentiality.

You will support Windows and macOS, email, collaboration tools, and remote access for a mix of users including executives. Minimum 3 years of experience in IT support or related fields is required.

Qualifications

• Minimum 3 years of experience in IT support, Service Desk, or Desktop Support required.
• Experience providing direct end-user support in a fast-paced environment.
• Experience supporting executive or VIP users preferred.

Skills

Troubleshooting

End-user support

Customer service

Communication

Time management

Confidentiality

Tools

ServiceNow

Job description

Mercy is seeking an experienced IT Support professional in Missouri to provide direct end-user assistance in a fast-paced healthcare environment. The role emphasizes strong troubleshooting across hardware and software, excellent customer service, and maintaining confidentiality.

You will support Windows and macOS, email, collaboration tools, and remote access for a mix of users including executives. Minimum 3 years of experience in IT support or related fields is required.