VIP Coordinator

Tb Isle Resort Lp; Florida; Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL is seeking a VIP Coordinator to provide courteous, expedient service to VIP guests. You will be the guest's personal contact before arrival, during stay, and after departure, coordinating with Front Office and other departments to meet requests and maintain a luxury atmosphere.

The role requires professional demeanor, 1–2 years of luxury hotel experience, excellent guest services, and strong communication.

Formación

• Minimum 1–2 years of luxury hotel experience required or equivalent.
• Professional presentation and polished communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• Excellent listening and guest relation abilities.
• Proficiency with Opera, HotSOS, or GXP preferred.

Responsabilidades

• Coordinate VIP arrivals, departures and special requests with Front Office.
• Escort VIPs and Bonvoy Elite guests to rooms and make welfare calls.
• Maintain confidentiality of guest information and secure high-profile details.
• Identify upgrade opportunities and liaise with departments to fulfill amenities.
• Participate in daily briefings and support resort operations.

Conocimientos

Professional demeanor

Guest services

Communication skills

Multitasking

Listening skills

Educación

High school diploma

2-year college degree preferred

Herramientas

Opera

HotSOS

GXP

Descripción del empleo

Job Details: Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL, Salary Range: Undisclosed, Job Category: Hospitality - Hotel, Scope of Position

The VIP Coordinator will be responsible for providing courteous and expedient service to hotel VIP guests. He/she serves as the guest personal contact prior to arrival, throughout guest stay and post departure. The coordinator works with many departments throughout the hotel to ensure requests are met in a timely manner. He/she will promote a luxury environment and develop ideas to enhance VIP guests’ experience.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum 1-2 year of luxury hotel experience required or equivalent.
• Possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
• Handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, and clarifying the concerns and raised by guests and members.
• Proficient in Opera, HotSOS or GXP.

Responsibilities

• Approach all encounters with guest, team members, and members in a professional and personalized manner.
• Have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations.
• Coordinate with Front Office team the arrival, departure, and special needs of VIP and Elite guests.
• Identify and solicit potential new Bonvoy Elite members.
• Build rapport with VIPs, Bonvoy Elite members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
• Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
• Meet deadlines and coordinate among departments the delivery of guests’ amenities to their room.
• Handle special arrangements during guest stay and coordinate future visits.
• Maintain database of guest preferences, habits, and special dates; pay attention to detail when planning their special day or event.
• Identify opportunities for upgrades for VIP and Bonvoy Elite guests.
• Work directly with the Rooms Controller to block upcoming VIP and Bonvoy Elite arrivals.
• Knowledge of reservation packages and how to execute them properly upon arrival and departure of guests.
• Serve as concierge for all VIP and Bonvoy Elite guests.
• Maintain consistent and effective flow of communication between shifts regarding VIPs and Bonvoy Elite members in-house.
• Actively participate in daily briefings and meetings.
• Perform any other reasonable duties as required by management.

Education

• High school diploma: 2-year college degree preferred.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem solving and analytical abilities.
• Ability to meet deadlines and work under pressure.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.