VIP Client Experience Specialist

Simpledetailsva; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Unpaid Sick Leave

Birthday Day Off

Development Opportunities

Job summary

Simpledetailsva is looking for a Guest Experience & Service Specialist in Virginia Beach. This role serves as the first point of contact for clients, ensuring a polished and professional experience. You will manage vehicle check-ins, provide updates during service, and oversee vehicle deliveries.

Ideal candidates have at least 2 years of experience in a client-facing role, with strong communication skills and familiarity with scheduling and CRM tools. Benefits include paid time off, unpaid sick leave, and opportunities for personal growth.

Qualifications

• 2 or more years of experience in a client-facing professional environment.
• Strong verbal and written communication skills.
• Valid Virginia driver's license and clean driving record.

Responsibilities

• Serve as the first point of contact for all inbound calls and messages.
• Conduct a thorough walk-around with each client at check-in.
• Keep clients informed throughout the production process.

Skills

Verbal communication

Written communication

Detail-oriented

Client service

Education

2+ years in client-facing roles

Tools

Scheduling software

CRM tools

Job description

Simpledetailsva is looking for a Guest Experience & Service Specialist in Virginia Beach. This role serves as the first point of contact for clients, ensuring a polished and professional experience. You will manage vehicle check-ins, provide updates during service, and oversee vehicle deliveries.

Ideal candidates have at least 2 years of experience in a client-facing role, with strong communication skills and familiarity with scheduling and CRM tools. Benefits include paid time off, unpaid sick leave, and opportunities for personal growth.