VIP Casino Host: Player Development

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a Player Development Executive Host to attract and host mid- to high-limit guests, ensuring guest satisfaction and repeat visits. This on-site role requires interacting with guests, expanding VIP relationships, and orchestrating complimentary services.

The incumbent will implement and coordinate programs to attract mid-range and high-value players, manage a book of business, and collaborate on events and promotions to grow loyalty and revenue.

Qualifications

• Experience in Casino Marketing or related field with 2 years host experience or 1 years marketing experience.
• Must obtain and maintain all Gaming licenses / certifications.
• Must be twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Prior experience opening new properties/outlets strongly preferred.

Responsibilities

• Interact with mid- to high value guests and extend complimentary services and/or goods at a designated podium.
• Develop and coordinate Player Development programs to attract, acquire and host mid-level players and ensure guest satisfaction and repeat visits.
• Establish and develop relationships with those who have the means to become high value gaming guests, on and off property.
• Maintain relationships with VIP guests through personal contact by phone and in person to increase new business.
• Staff front of house Casino Host podiums to provide service to Unity members and recruit VIP players via direct mail.

Skills

Casino marketing

Host experience

Customer service

Guest relations

Event planning

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Hard Rock Casino Tejon is seeking a Player Development Executive Host to attract and host mid- to high-limit guests, ensuring guest satisfaction and repeat visits. This on-site role requires interacting with guests, expanding VIP relationships, and orchestrating complimentary services.

The incumbent will implement and coordinate programs to attract mid-range and high-value players, manage a book of business, and collaborate on events and promotions to grow loyalty and revenue.